Yuvraj Johari

Cloud Engineer with 2 years of experience in production support across AWS. Proficiency in L1/L2/L3 incident management, root cause analysis (RCA), SLA compliance, and troubleshooting cloud and infrastructure issues. Proven track record of resolving high-severity (P1/P2/P3) incidents, reducing MTTR by 30%, and maintaining 99.9% uptime for large-scale systems.

Skilled in monitoring, infrastructure automation with Terraform, CI/CD pipeline management, and cross-team collaboration in fast-paced production environments.

System Engineer (DevOps & Cloud Operations) at Sify Technologies Ltd. (2024-01 – Present)

DevOps and Cloud Operations role focusing on SAN performance tuning, infrastructure automation, CI/CD pipeline management, incident resolution, and cloud security.

• Tuned SAN performance and modified LUN provisioning across NetApp, Hitachi & HPE
• Monitored system health daily (IOPS, latency, space utilization, response time) using Grafana & Zabbix
• Automated infrastructure provisioning using Terraform (IaC), reducing manual effort by 50% and improving deployment consistency
• Built and maintained CI/CD pipelines using GitHub Actions, reducing deployment time by 40% and increasing release efficiency
• Resolved 100+ P1/P2/P3 critical incidents, maintaining SLA compliance and minimizing service disruption impact
• Performed root cause analysis (RCA) and implemented preventive fixes, reducing incident recurrence by 25%
• Collaborated with engineering and cloud teams to restore services and maintain high availability (99.9% uptime SLA)
• Improved observability by enhancing monitoring dashboards and tuning alert thresholds to reduce noise
• Worked side by side with security and cloud teams to set up AWS IAM roles and policies that follow least privilege principles, dropping the risk of unauthorized access by 25% and making overall cloud security stronger

Bachelors of Technology in Computer Science – GLA University, Mathura (2020-01 – 2024-01)