Yuvraj Salunkhe
Back Office Customer Expert II
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About
Motivated and dedicated B.Com graduate with experience in customer service, hospitality, and client support. Seeking an opportunity to contribute my communication, problem-solving, accounting, and technical skills in a growth-oriented organization. Eager to learn, take on new responsibilities, and build a successful career while delivering high-quality results and contributing to the organization's success.
Experience
Back Office Customer Expert II - Stanco Solution Private Limited
(2023-11 - 2024-05)
Back Office Customer Expert II - Teleperformance
(2024-07 - 2026-07)
- Best performer in June 2025
- Best performer in October 2025
- Noteworthy achievement in December 2025
- Best performer CSE in Q4-2025
- Acted as Team Lead in the absence of the Team Leader, ensuring smooth day-to-day operations and team productivity.
- Trained and mentored newly hired USA Customer Service Executives (CSEs) on processes, systems, and customer handling.
- Managed Team Leader responsibilities, including handling emails and performing daily opening and closing activities.
- Performed Quality (QA) audits by monitoring customer interactions, evaluating performance against quality standards, and providing constructive feedback to improve service quality.
- Assisted in resolving customer escalations and supported the team in achieving key performance indicators (KPIs).
- Collaborated with management to maintain service quality, compliance, and operational efficiency.
Education
SSC - Subhedar Wada (2015)
HSC - Karnataka Sangha’s Manjunatha College Of Commerce (2017)
B.com - Karnataka Sangha’s Manjunatha College Of Commerce (2021)
