Yuwabharathi V

Branch Relationship Deputy Manager - Axis Bank Ltd. - Pudukkottai

(2025-11)

Monitor and improve customer-facing service quality for account opening, loan disbursal, card issuance, disputes/chargeback, payments/NEFT/RTGS/IMPS processing, and complaint resolution.
Oversee day-to-day branch operations, cash management, vault control, end-of-day reconciliation, and service desk efficiency to maintain accuracy and operational integrity.
Act as Officer-in-Charge in the Branch Manager's absence, making decisions on operations, customer escalations, staffing, and risk events while ensuring continuity of service.
Execute branch sales plans for liabilities (CASA), assets (loans), third-party products (insurance, investments), cards, and digital adoption to meet monthly/quarterly targets.
Drive local business development through customer outreach, cross-sell/upsell, community engagement and partnerships, tracking funnels and conversion metrics.
Enforce KYC/AML, sanctions screening, and documentation discipline; perform checker controls and ensure adherence to internal audit findings and regulatory requirements.
Manage operational risk registers and KRIs for cash, ATM/CDM, lockers, remittances, and high-risk transactions; ensure surprise checks and compliance certifications.
Supervise and coach relationship managers, tellers, and service staff; handle scheduling, on-the-job training, and performance reviews to uplift productivity and quality.

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Associated with State Bank of India

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