Zabi A

Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.

Dependable Collections

Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional.

AR CALLER at Vee Technologies (2023-01 – Present)

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved performance goals on consistent basis.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Maintained consistently high success rate of collecting on overdue accounts.
• Collaborated with other departments to verify customer compliance with payment plans.
• Documented customer payment interactions and account statuses for future reference.

AR CALLER at Omega Healthcare (2021-08 – 2023-01)

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Achieved performance goals on consistent basis.
• Maintained consistently high success rate of collecting on overdue accounts.
• Analyzed customer financial records to determine appropriate payment plan.