Zaheer Ahmed

I am an Operations and Finance professional with over 9 years of experience at Infosys BPM. My background includes operations management, reporting, compliance, stakeholder coordination, and production support. I also managed my own business operations for several years, which strengthened my skills in vendor management, invoicing, and overall business coordination.

Computer Age Management Services Pvt Ltd (2003- 2004)

• Transaction Processing.

Team Leader –Technology service Optimization | Infosys BPM (Mar 2005 - Sept 2014)

• Led end-to-end content design and delivery using Thunderhead NOW and Xpression CMS tools across multiple concurrent high-value projects.

• Owned proof-of-concept development, requirement analysis, data mapping, communication design, andproduction release validation.

• • Managed project scope, timelines, and budgeting; coordinated cross-team approvals and dependencies to ensure on-time go-live.

• Defined business rules and resolved output/content issues during environment migrations, maintaining compliance at every stage.

• Recruited, trained, and mentored team members; handled resource planning, workload sizing, KRAs, and annual appraisals.

• Led end-to-end operations spanning procurement, vendor management, inventory control, and financial documentation.

• Maintained rigorous process discipline across invoicing, purchase records, and operational reporting.

• Developing strong business acumen and leadership under real-world conditions.

• 2006 - Master of Computer Applications Bharathidasan University (Distance Education).

• 2002 - BA Corporate Secretaryship Madras University (Regular)

• 2004 - GNIIT in NIIT