Zahid Lone

Leveraged machine learning-enabled tools and smart automation features to enhance decision-making and deliver faster, high-quality resolutions. Dedicated and customer-focused professional with extensive experience in research and resolving issues. Adept at resolving complex issues, enhancing seller experience, and maintaining high satisfaction.

SPS Associate at Amazon (2024-06 – 2026-07)

• Leveraged machine learning-enabled tools and smart automation features to enhance decision-making and deliver faster, high-quality resolutions.
• Dedicated and customer-focused professional with extensive experience in research and resolving issues.
• Adept at resolving complex issues, enhancing seller experience, and maintaining high satisfaction.
• Proficient in using Amazon tools and platforms, with strong problem-solving and communication skills.

O&M Engineer at Tata Communications and Transformation Limited (2023-10 – 2024-04)

• Communicated effectively with cross-functional teams to ensure smooth operations and timely issue resolution.
• Coordinated with network, engineering, and support teams to troubleshoot faults and maintain service continuity.
• Collaborated with team members to prioritize tasks, optimize workflow, and improve operational efficiency.
• Explained technical issues in simple terms to non-technical staff, ensuring better understanding and decision-making.

Web Developer Intern at The Sparks Foundation Singapore (2022-07 – 2022-10)

• Built and optimized web applications using HTML, CSS, and Python backend scripts.
• Collaborated with senior developers to troubleshoot bugs and optimize website performance.
• Contributed to the improvement of website layouts, responsiveness, and user experience through clean and structured frontend design.

BE in Computer Science and Engineering (cse) – Visvesvaraya Technological University (VTU) (2019-08 – 2023-06)

ME in Computer Science and Engineering (cse) – Anna University (2024-06 – 2026-08)