Zain Khan

Customer-focused professional with 1 year of experience as an Amazon Customer Service Associate (Chat Support). Skilled in resolving customer queries related to orders and WMS-related delays, and de-escalating frustrated customers, while maintaining high quality standards. Strong communication skills, 40–50 WPM typing speed, and flexible for night shifts.

Customer Service Associate – Amazon (Chat Support) at RuralShores Business Services (Present)

Duration: 1 Year

• Handled customer queries via chat support, including order tracking and resolution of order-related issues.
• Identified and resolved WMS-related order delays, coordinating timely updates for affected customers.
• Handled escalations and de-escalated frustrated customers professionally to reach resolution.
• Maintained high customer satisfaction scores.
• Updated customer details accurately in CRM systems.
• Managed complaints professionally and ensured timely resolution.

Technical Support Coordinator – Quick Cooling Solutions at Quick Cooling Solutions (2022-01 – 2024-12)

Duration: 2022 – 2024

• Collected and logged customer support issues along with their service locations.
• Coordinated with area technicians to provide technical support and service to customers in their respective regions.
• Ensured timely dispatch and resolution of AC service requests.

Bachelor of Arts (B.A.) in Geography (Honours) – Guwahati college (2025-12)