Zaki Sirkhot

Dedicated and results-driven Senior Application Support Engineer with over 7 years of experience in production support, automation, and system optimization within banking and financial domains. Skilled in managing core banking systems, payment processing, and treasury applications. Proficient in ITIL methodologies, ServiceNow ticketing, root cause analysis, and DevOps-based automation workflows.

Software Engineer at HSBC (2024-01 – Present)

Providing L2 support for Global Revenue Management Billing (GRMB) system, ensuring high availability and system stability.

• Providing L2 support for Global Revenue Management Billing (GRMB) system, ensuring high availability and system stability.
• Monitored daily batch jobs, file transfers, and billing cycles using in-house tools and AppDynamics dashboards.
• Analyzed and resolved incidents, service requests, and recurring issues raised via Jira and ServiceNow within SLA timelines.
• Performed log analysis and root cause investigation for transaction failures, billing mismatches, or system errors.
• Coordinated with business and L3 teams for bug fixes, new requirements, and performance optimization.

Senior Software Engineer at Pioneer Infotech Pvt Ltd – BNP Project (2022-05 – 2023-12)

Handled Treasury Now & Payment-Hub (Finacle) applications for BOTW.

• Handled Treasury Now & Payment-Hub (Finacle) applications for BOTW.
• Provided Level 2/3 support, deployed new projects, and managed incident resolutions within SLA.
• Monitored nightly batches, ensured report generation and transfer compliance.
• Implemented ITIL practices for change, problem, and service management.
• Performed OS patching coordination, server restarts, and problem trend analysis.

Business System Analyst – IT at Axis Bank (2022-02 – 2022-05)

Handled Card Surround System (CSS) application; coordinated business and development teams.

• Handled Card Surround System (CSS) application; coordinated business and development teams.
• Implemented and tested new business requirements in UAT and production environments.
• Executed deployments, conducted functional and technical testing post-implementation.

Consultant at Saksoft Pvt Ltd – HDFC Bank Project (2019-11 – 2022-01)

Supported CRMNEXT, CSA-SA, CSP, and EVA (Gyanline) applications for HDFC Bank.

• Supported CRMNEXT, CSA-SA, CSP, and EVA (Gyanline) applications for HDFC Bank.
• Performed SQL DB creation, backup, restoration, and performance tuning using RMAN.
• Deployed code in UAT/Production and prepared test plans for SIT/UAT cycles.
• Handled OS, DB, and AIX patching with app start/stop coordination.

Executive Operations at Yalamanchili Software Exports Pvt Ltd (2018-08 – 2019-10)

Supported Forex Card services of HDFC Bank hosted on YSE platform.

• Supported Forex Card services of HDFC Bank hosted on YSE platform.
• Implemented change requests, deployed patches, and analyzed root causes of reported issues.
• Coordinated between development and testing teams for defect resolution and validation.

M.Sc. in Computer Science – College of Computer Science (2022)

B.Sc. in Computer Science – CK Thakur College (2018)