Zeba Shaikh

Results-driven Collections & Recovery Specialist with over 10 years of experience in managing high-value portfolios, reducing delinquency, and leading high-performing teams. Expertise in enterprise account management, MIS reporting, reconciliation, and legal recovery. Proven track record of achieving recovery targets and improving cash flow efficiency.

Team Lead – Collections at Innovative Techhub Pvt ltd (Present)

• Managing ₹80–90 Cr portfolio across 350+ enterprise accounts.
• Leading team of 4 executives and monitoring performance.
• Reduced aged receivables by 60%.
• Maintaining 95–98% collection efficiency.
• Handling reconciliation, invoicing, and MIS dashboards.

Recovery Officer at Achievers Recovery Enterprises (2023-06 – 2024-12)

• Managed team of 5 FOS.
• Handled allocations, follow-ups, and recovery tracking.
• Coordinated escalations and customer resolutions.

Recovery Manager at Tata Motors Finance (2022-06 – 2023-01)

• Led team of 9 CREs.
• Managed legal recovery cases (Section 17, awards).
• Handled settlements and approvals.
• Focused on high-value customers and field recovery.

MIS Officer at XpressBees Logistics Ltd. (2019-02 – 2022-06)

• Generated MIS reports (daily/weekly/monthly).
• Managed GRN and stock tracking across 700 locations.
• Controlled expense reporting and cost optimization.

Team Leader – Customer Support at DTDC Express Ltd. (2017-08 – 2019-02)

• Managed 13-member team.
• Handled escalations and ensured service quality.
• Maintained tracking sheets and delivery performance.

B.Com – YCMOU, Pune

Diploma in Computer Engineering – MSBTE

SSC – Maharashtra Board