Zofisha Shaikh
Technical Project Manager with 6+ years of experience delivering web, mobile, eCommerce, AI-driven, automation, and enterprise software solutions
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About
Technical Project Manager with 6+ years of experience delivering web, mobile, eCommerce, AI-driven, automation, and enterprise software solutions across global client engagements. Experienced in managing end-to-end project lifecycles, Agile delivery, stakeholder management, business analysis, resource planning, and client engagement across cross-functional teams. Strong background in translating business requirements into scalable technical solutions through structured discovery, requirements documentation, sprint execution, risk management, and delivery governance.
Computer Science
Engineering graduate with prior software development experience, enabling effective collaboration with engineering teams and technical decision-making.
Experience
TECHNICAL PROJECT MANAGER at Kombee Technologies (2026-02 – Present)
- Manage end-to-end delivery of web applications, mobile applications, AI-powered solutions, workflow automation initiatives, CMS platforms, eCommerce systems, loyalty & rewards programs, and support engagements across multiple client accounts.
- Own the complete project lifecycle from discovery and requirements gathering through planning, development, testing, deployment, release management, hypercare, and project closure.
- Lead requirement workshops and convert business needs into structured delivery artifacts, including SOW, BRD, SRS, FRD, user stories, acceptance criteria, release notes, project charters, WBS, delivery roadmaps, and RAID logs.
- Serve as the primary point of contact for clients, managing stakeholder communication, change requests, escalations, project reviews, and delivery governance activities.
- Collaborate with Product, Development, QA, DevOps, Support, Sales, Business Development, Finance, and third-party stakeholders to ensure successful project execution.
- Drive Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, retrospectives, release planning, and critical incident coordination.
- Manage resource allocation, effort estimation, budgeting inputs, commercial discussions, T&M delivery planning, risk mitigation, and continuous process improvement initiatives.
SENIOR PROJECT EXECUTIVE at Comfort Click Softech Pvt. Ltd. (2023-09 – 2026-01)
- Led software development, implementation, migration, modernization, and integration projects across eight international brands.
- Managed project plans, timelines, milestones, resource allocation, risks, dependencies, change requests, and delivery reporting.
- Acted as the primary liaison between business stakeholders, technical teams, vendors, and international clients across India, the UK, and the EU.
- Supervised 20+ cross-functional resources through sprint planning, stand-ups, retrospectives, and delivery governance activities.
- Managed customer communication, escalations, stakeholder expectations, and delivery execution across multiple concurrent projects.
- Coordinated third-party integrations involving Shopify, Klaviyo, Daktela, internal systems, and external solution providers.
- Contributed to effort estimation, forecasting, resource utilization tracking, billing alignment, and operational improvements.
SENIOR PROJECT EXECUTIVE at Comfort Click Softech Pvt. Ltd. (2023-09 – 2026-01)
KEY DELIVERIES
- Directed Shopify migrations for three international brands with zero downtime.
- Delivered modernization of a multi-country order management platform, improving processing speed by 35%.
- Led data synchronization initiatives, integrating operational systems with Google BigQuery and Power BI.
- Reduced onboarding effort through process standardization and governance improvements, decreasing ramp-up time by 40%.
CONTENT & WEBSITE MANAGER at Presume Overseas Indore Education Pvt. Ltd. (2020-11 – 2023-05)
- Managed content operations, workflow planning, task dependencies, and website initiatives across multi-team environments.
- Improved execution efficiency through structured documentation, workflow optimization, and process standardization.
REACT NATIVE DEVELOPER at Groofl Intellect Pvt. Ltd. (2019-12 – 2020-10)
- Developed mobile application interfaces and collaborated on API integrations, bug resolution, and application enhancements.
- Built foundational expertise in software development lifecycles, system behavior, and technical troubleshooting.
Education
Bachelor of Engineering in Computer Science – Sri Aurobindo Institute of Technology
