طه محمد

Dedicated Senior Bank Teller with 15 years of experience in providing exceptional customer service and managing financial transactions. Proven track record of improving operational efficiency and enhancing customer satisfaction in a fast-paced banking environment.

BANK TELLER - Sudanese French Bank - Khartoum, Sudan

(2006-05 - 2021-12)

• Managed daily cash drawers and vault balances of up to SDG 50,000, maintaining a 99.9% accuracy rate with zero major discrepancies.
• Processed an average of 200 financial transactions daily, including deposits, check processing, withdrawals, and payments, while maintaining an error rate below 0.1%.
• 1-day cash balancing and reconciliation time by 20% through improved verification and reconciliation procedures.
• Achieved 95%–98% customer satisfaction by resolving complex account and transaction issues efficiently and professionally.
• Reduced average customer waiting times by 20% by implementing streamlined branch service procedures.
• Served 100+ customers daily in a high-volume banking environment while maintaining strong customer service standards.
• Increased branch monthly revenue and banking product uptake by 15% through proactive cross-selling of credit cards, savings accounts, and other financial products.
• Exceeded quarterly referral targets by more than 25%, earning recognition as a top regional teller.
• Identified customer financial needs and referred qualified leads to personal bankers, contributing to a 20% increase in product adoption.
• Maintained 100% compliance with AML and KYC requirements during internal compliance reviews and audits.
• Identified and prevented attempted fraudulent check-cashing transactions, helping protect the branch from significant potential financial losses.
• Supported management in preparing for internal and external audits, ensuring accurate documentation and compliance with banking policies and procedures

Bachelor of Banking and Financial Sciences - Banking and Financial Sciences - University of Sudan Academy for Banking and Financial Sciences (2003)

Bachelor - Computer Programs - High Institute for Banking and Financial Studies (2003)

Secondary certificate - Comboni College School Sudan (1997)