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Experienced hospitality professional with a Tourism and Hotel Management background. Skilled in Front Office operations, guest relations, hotel systems, and team leadership. Seeking a position in a professional hotel environment to provide excellent guest service and support hotel operations.

Front Office Receptionist - Team Leader at Burj Al Jawad Hotel (2023-10 – 2025-08)

• Welcoming and assisting hotel guests.
• Check-in and check-out procedures.
• Handling guest requests and complaints professionally.
• Managing reservations and front desk operations.
• Training and supervising reception team members.
• Working on Falcon Hotel System.
• Good knowledge of Opera PMS System.

Front Office Receptionist at THV Hotel (2025-12 – 2026-01)

• Guest relations and front desk services.
• Reservation management.
• Daily reception operations.
• Coordination with hotel departments.

Receptionist at French Palace Hotel (2018-09 – 2019-11)

• Guest check-in and check-out.
• Customer service and reception duties.

Tourism & Hotel Management – Damascus, Syria