Afnan Abdalrahman

A fresh graduate in communication engineering with solid knowledge of telecommunications systems, signal processing, and network infrastructure. Experienced in hands-on projects and internships, focusing on: Troubleshooting and optimizing network performance.

Practical experience in: Mobile communication, Radar systems, Digital signal processing, Fiber optic communication, CCNA 3001-200 certification, Custmer care in asiacell company

Customer care at asiacell company (Present)

• Explaining services, offers, and packages.
• Explaining how to activate or deactivate services.
• Network problems or poor coverage.
• Internet, balance, or messaging problems.
• Receiving customer complaints regarding poor service or billing errors.
• Following up with technical and administrative departments until resolved.
• Activating or deactivating lines.
• Maintaining a polite and professional manner when speaking with customers.
• Listen carefully and understand customer requests accurately.
• Working on support programs and tickets.
• Submitting customer feedback to management to improve service quality.

Bachelor's Degree in Communication Engineering – University of Technology, Iraq (2020 – 2024)