Chady Kobersy

Dynamic sales center manager with a strong background in sales and operations, specializing in optimizing team performance to achieve strategic business objectives, driving a 15% revenue increase through strategic sales plans, achieving a 25% increase in customer base through targeted marketing campaigns. Expertise in training and developing high-performing teams, enhancing customer service skills, and establishing strong client relationships that foster repeat business. Adept at leveraging data analysis to monitor KPIs and optimize sales cycles.

Committed to delivering measurable outcomes that enhance overall business performance.

Sales Center Manager - Al Murooj Residential Complex - Karbala, Iraq

(2023-03)

• Oversaw the daily operations of the sales center, ensuring efficient process management and achievement of sales targets.
• Developed and implemented strategic sales plans that increased revenue by 15% over two fiscal quarters.
• Selling, delivering and managing more than 1500 villas.
• Collaborated with the marketing team to design promotional campaigns that resulted in a 25% increase in lead generation.
• Implemented process improvements that streamlined operations, reducing the average sales cycle.
• Trained and mentored a team of 10 sales associates, fostering a high-performance culture and enhancing customer service skills.
• Established and maintained strong relationships with key clients, leading to repeat business and referrals.
• Monitored KPIs and prepared comprehensive reports for upper management to guide decision-making processes.
• Executed effective conflict resolution strategies to address customer complaints, improving overall customer loyalty.

Sales Manager - Hawraa Baghdad for Real Estate Investment - Baghdad, Iraq

(2022-06 - 2023-01)

• Design and implement a strategic sales plan that expands company's customer base.
• Build and manage overall sales plan, activity plan, resource needed to accomplish the Sale Target. Achieve growth and hit sales targets by successfully managing the sales team. Establish and adjusts selling prices by monitoring costs, competition, and supply and demand.
• Managing the customer service and social media team.
• Set individual sales targets with sales team. Plan and direct sales team training.

Sales Manager - Brokers XP - Beirut, Lebanon

(2019-05 - 2021-09)

• Achieve growth and hit sales targets by successfully managing the sales team. Accountable to ensure accomplishment of the overall company's sales target through consistently delivering and exceeding quarterly targets.
• Identify new business opportunities to further increase sales volume, market share and profitability.
• Supervise real estate sales agents, perform administrative duties and stay informed about the latest changes in the real estate industry.

Sales and Operations Manager - Dalfa Group - Beirut, Lebanon

(2015-04 - 2019-04)

• Responsible for the overall profit & loss of the Center.
• Develop annual operational and financial Plan.
• Prepare long term financial forecasts, perform cash flow analysis and compute internal rate of return.
• Design and implement business strategies, marketing plans and procedures.
• Setting and reviewing budgets and managing cost.
• Expands business reach and proactively creates new sales leads/opportunities. Monitors cash management programs including inventories and receivables and monitors purchasing.
• Develop and operate budget for the sales division that meets business goals. Negotiate/close major contracts.

Relationship Manager - DAMAC Properties Lebanon S.A.L - Beirut, Lebanon

(2014-01 - 2015-03)

• Developed and maintained strong relationships with clients to enhance customer satisfaction and loyalty.
• Conducted regular meetings and follow-ups with clients to understand their needs and provide tailored solutions.
• Collaborated with cross-functional teams to deliver integrated solutions that address client challenges.
• Established a referral program that generated new leads and expanded the client base.

Branch Manager - JSK Real Estate - Beirut, Lebanon

(2010-03 - 2013-12)

• Oversaw daily operations of the branch, ensuring compliance with company policies and regulatory requirements.
• Developed and implemented strategic plans to achieve branch growth, increasing customer base by 15% within one year.
• Trained and mentored staff on best practices in customer service and sales techniques, leading to a 25% increase in cross-selling opportunities.
• Monitored industry trends and competitor activity to identify opportunities for innovation and differentiation in service offerings.

Sales representative and marketing coordinator - Ets. Caporal & Moretti s.a.l - Beirut, Lebanon

(2007-02 - 2010-02)

• Developed and executed targeted marketing campaigns that increased customer engagement by 30%.
• Established and nurtured relationships with key clients, resulting in a 20% growth in sales revenue over one year.
• Conducted market research to identify trends and opportunities, leveraging findings to enhance product positioning and promotional strategies.

Master's Degree - Business and Marketing - Lebanese University (2002 - 2007)

High School Diploma - Economics & Sociology - Achrafieh Secondary School (2001 - 2002)