Ghasaq Mohammed

Operations Coordinator with hands-on experience in managing workflows, coordinating cross-functional teams, and delivering end-to-end client services. Skilled in task planning, client communication, logistics coordination, and process optimization. With ability to manage multiple projects, ensure timely delivery, and maintain high service quality in fast-paced environments.

Travel Operations Coordinator at Iraq Tours Co. (2025-12 – Present)

• Managed full-cycle travel operations for international clients, from initial inquiry to post-tour reporting.
• Communicated with clients via email and WhatsApp, converting inquiries into confirmed bookings through effective follow-up and relationship management.
• Designed customized travel itineraries based on client needs, preferences, and budgets.
• Coordinated all tour logistics, including hotel bookings, transportation, drivers, and local guides.
• Prepared operational and performance reports for management.
• Led and guided team members handling client communication.
• Managed task allocation, priorities, and deadlines to ensure fast response times and workflow efficiency.

Operations Coordinator at Tafa3ul Agency (2024-02 – 2025-11)

• Managed end-to-end content operations across multiple marketing accounts following a structured production cycle (planning, creation, approval, publishing, reporting).
• Developed and communicated daily and weekly task plans, aligning team activities with project timelines and delivery targets.
• Led approval workflows and client communication to improve approval rates and reduce delays.
• Acted as the main client contact, ensuring all inquiries, change requests, and issues were captured and translated into actionable tasks for internal teams.
• Identified operational bottlenecks and took corrective actions to stabilize performance.

Administrative Coordinator at Aloe Vera Co. (2020-06 – 2022-10)

• Supported daily business operations including sales tracking, purchasing, and basic accounting tasks.
• Performed data entry and accounting tasks.
• Audited processes and managed a small team.

Bachelor's Degree in English Language (2014– 2018)