Hadi Saeed

Dynamic and results-oriented professional at Zain Iraq (Oodi) with over 6 years of experience in sales operations, customer engagement, and market analysis. Proven track record in managing product assortments and inventory levels to drive category growth and revenue. Skilled in leveraging digital analytics and AI tools to optimize performance and enhance the customer journey.

A proactive collaborator with strong negotiation skills and a deep understanding of the Iraqi electronics and digital services market.

Call Center Agent - Zain Iraq – Oodi - Baghdad, Iraq

(2024-01)

• Delivering high-quality support for digital services, achieving a 95% Customer Satisfaction Rate.
• Recognized as a Top Performer in Quality for 3 consecutive months due to precision in operations and service delivery.
• Contributing to e-commerce initiatives by analyzing customer engagement and providing feedback to enhance the digital platform.
• Leveraging personal expertise in gaming consoles and high-end mobile devices to provide technical insights and support for digital product categories

Sales Operations Manager - Baghdad, Iraq

(2017-09 - 2024-09)

• Supervised daily sales operations and implemented strategies that directly increased revenue.
• Managed inventory and supplier coordination, successfully aligning stock levels with customer demand trends.
• Prepared detailed sales reports and financial records to support data-driven decision-making.
• Built and maintained strong professional relationships with suppliers and key clients to ensure supply chain efficiency

Independent Market Consultant | Electronics & Gaming Sector - Baghdad, Iraq

• Utilizing extensive knowledge of the electronics market, including home appliances, computers, and tablets, to track pricing trends and customer needs.
• Providing expert insights into the gaming ecosystem (consoles and peripherals), focusing on product assortment and market demand optimization.

Bachelor's Degree - English Language - Al-Mamoun University College (2024)