IT HARDWARE TECHNICIAN at Sproutup (2024-10 – Present)
- Received, sorted, and evaluated hardware for reuse/repair/recycle (PC components, storage, mobile devices).
- Performed functional testing/diagnostics; documented results and disposition.
- Executed secure data erasure per protocol and validated sanitation logs.
- Maintained inventory accuracy (scanner-based tracking, location control, cycle counts) while upholding ESD/safety standards.
- Safety and Security Compliance: Follow all safety protocols and data security procedures (R2v3, ISO 27001).
- Mastery of the following operational processing activities: Audit, De-Manufacturing, & Clean / Pack.
- Record Keeping: Document all actions and materials accurately using scan guns and manual entries in ERP system, creating labels as needed
HELP DESK AGENT at Fujitsu (2023-09 – 2023-12)
- Coordinated RTR PC replacements and confirmed store readiness.
- Assisted field techs; remotely imaged/loaded software and tested devices.
- Captured client info via QuickBase, AWS, and Google Voice.
- Used SCCM and networking tools; followed procedures and reporting.
- Resolved issues via remote access and phone support.
- useing Kaseya VSA, Kaseya BMS (PSA), Kaseya Service Desk, Ticket Management, RMM, IT Helpdesk Support, Network Monitoring.
DATA CENTER TECHNICIAN/ LAB RESOURCE at Experis / Cisco Systems, Inc. (2022-12 – 2023-05)
- Tagged hardware and updated asset records.
- Received/shipped equipment; coordinated with stakeholders and offsite storage.
- Scanned labs and ran inventory audits to locate missing assets and ensure accuracy.
- Tracked orders and third-party inventory; confirmed device availability for projects.
TECH SUPPORT at Infosys Ltd (2021-09 – 2022-12)
- Processed client purchase orders per contracts and uploaded documentation.
- Produced job receipt/completion reports and entered work orders in Salesforce.
- Collaborated with teams and worked independently; proficient with Word, Excel, and Teams.
L1 TECH at SMS InfoComm Corporation (2021-07 – 2021-09)
- Performed inspection and screening for cosmetic and functional defect(s)
- Repaired LCD/LCM modules at the component level
- Conducted final tests on repaired units
- Inspected products for quality
- Reported product issues and findings
- Maintained ESD Audit records daily
