Huda Hussein

IT HARDWARE TECHNICIAN at Sproutup (2024-10 – Present)

Received, sorted, and evaluated hardware for reuse/repair/recycle (PC components, storage, mobile devices).
Performed functional testing/diagnostics; documented results and disposition.
Executed secure data erasure per protocol and validated sanitation logs.
Maintained inventory accuracy (scanner-based tracking, location control, cycle counts) while upholding ESD/safety standards.
Safety and Security Compliance: Follow all safety protocols and data security procedures (R2v3, ISO 27001).
Mastery of the following operational processing activities: Audit, De-Manufacturing, & Clean / Pack.
Record Keeping: Document all actions and materials accurately using scan guns and manual entries in ERP system, creating labels as needed

HELP DESK AGENT at Fujitsu (2023-09 – 2023-12)

Coordinated RTR PC replacements and confirmed store readiness.
Assisted field techs; remotely imaged/loaded software and tested devices.
Captured client info via QuickBase, AWS, and Google Voice.
Used SCCM and networking tools; followed procedures and reporting.
Resolved issues via remote access and phone support.
useing Kaseya VSA, Kaseya BMS (PSA), Kaseya Service Desk, Ticket Management, RMM, IT Helpdesk Support, Network Monitoring.

DATA CENTER TECHNICIAN/ LAB RESOURCE at Experis / Cisco Systems, Inc. (2022-12 – 2023-05)

Tagged hardware and updated asset records.
Received/shipped equipment; coordinated with stakeholders and offsite storage.
Scanned labs and ran inventory audits to locate missing assets and ensure accuracy.
Tracked orders and third-party inventory; confirmed device availability for projects.

TECH SUPPORT at Infosys Ltd (2021-09 – 2022-12)

Processed client purchase orders per contracts and uploaded documentation.
Produced job receipt/completion reports and entered work orders in Salesforce.
Collaborated with teams and worked independently; proficient with Word, Excel, and Teams.

L1 TECH at SMS InfoComm Corporation (2021-07 – 2021-09)

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