Mays Abbas

Banking Sales and Marketing Officer with practical experience in customer engagement, banking product promotion, and client relationship management within the banking sector. Currently working at Economy Bank for Investment and Finance and experienced in using the ICBS core banking system to process customer inquiries, verify corporate accounts, and handle salary transfer information. Holds a bachelor's degree in political science and is skilled in delivering high-quality customer service, supporting sales targets, and maintaining strong client relationships while ensuring operational accuracy and compliance with banking procedures.

Sales and Marketing Officer at Economy Bank for Investment and Finance (2025-10 – Present)

• Promote banking products and services to potential and existing clients.
• Provide customer support and respond to inquiries related to banking services.
• Utilise the ICBS banking system to process customer inquiries and verify account information.
• Handle corporate account inquiries and transactions.
• Support the achievement of branch sales targets through effective client engagement.
• Build and maintain strong relationships with customers to enhance client satisfaction.

Administrative Assistant at Al-Nayira Architecture & Interior Design Company (2025-04 – 2025-09)

• Managed daily administrative operations and organized office documentation.
• Prepared reports and maintained company records.
• Coordinated internal communication and supported management tasks.
• Scheduled meetings and ensured smooth office operations.

Reservation Officer at Travel & Tourism Company (2024-11 – 2025-04)

• Managed travel bookings including flights, hotels, and travel packages.
• Assisted customers in selecting suitable travel services.
• Handled reservation inquiries and confirmed bookings with accuracy.
• Maintained customer records and ensured service quality.

Receptionist at Klik Clean Manpower Recruitment Company (2024-06 – 2024-10)

• Managed front desk operations and welcomed visitors professionally.
• Answered incoming calls and directed inquiries to the relevant departments.
• Scheduled appointments and coordinated office activities.
• Maintained administrative records and assisted with office organization.

Bachelor's Degree in Political Science – University of Baghdad (2024)