Miran

Back office operations and customer service professional with more than 5 certificate of approval and Results-driven Back Office Executive with 3+ years of experience in logistics, operations support, customer service, and administrative coordination. Skilled in shipment tracking, order management, reporting, and team supervision. Strong communicator fluent in Kurdish, English, Arabic, and Turkish.

Back Office Operations Team leader at Eagle Post (2026 – Present)

• Supervising the back office team and assigning daily work
• Manage daily logistics and shipment documentation processes
• Making sure data entry is accurate and completed on time
• Coordinating with branches, drivers, warehouse, customer service, and management
• Training new staff
• Improve internal workflow efficiency and reduce processing delays

Order Management Agent at Toters (2024 – 2026)

• Acted as a communication bridge between customers, drivers, and stores
• Resolved issues via phone and online support
• Addressed logistics and technical problems from delivery drivers
• Coordinated order flow and problem-solving between all parties involved
• Demonstrated strong multitasking and problem-solving skills
• Sent daily reports on cancellations, store-related issues, and driver concerns to the Fleet and account Managers via Slack

Admin Warehouse at Paky Hospital (2023 – 2024)

• Managed daily warehouse operations for medical supplies and hospital inventory
• Received, checked, and organized incoming deliveries from suppliers
• Prepared weekly and monthly inventory reports
• Coordinated with procurement, finance, and hospital departments regarding supply needs
• Monitored stock levels and reported low inventory to management for timely reordering

Medical Representative (Part Time) at Medical Touch (2021 – 2023)

• Promoted pharmaceutical and healthcare products to doctors, pharmacies, clinics, and hospitals
• Built and maintained strong relationships with healthcare professionals and clients
• Achieved monthly sales targets and increased product awareness in assigned territory
• Organized product presentations and awareness campaigns
• Prepared daily and weekly sales activity reports for management

Diploma in Nursing – POLYTECHNIC UNIVERSITY (2021 – 2023)