Mohammed Oday

Newly graduated Bachelor of Dentistry (BDS) from the University of Basra (Class of 2026) with hands-on clinical training in patient assessment, restorative procedures, infection control, and treatment documentation. Complemented by over a year of professional customer service experience in an international fintech environment, demonstrating strong communication, problem-solving, and client management skills. Proficient in Microsoft Office, Google Workspace, Adobe Illustrator, and digital documentation systems.

Available immediately and open to roles in healthcare, administration, customer support, and professional office environments.

Customer Service Agent - Maxifyfx Ltd

(2024-05 - 2025-08)

Maxifyfx Ltd (Online Fintech & Trading Platform)

• Managed high volumes of customer inquiries and support requests across live chat, email, and ticketing channels.
• Assisted international clients with account setup, verification, and service-related issues, maintaining a high resolution rate.
• De-escalated complex client complaints and disputes, consistently achieving satisfactory outcomes.
• Maintained accurate and up-to-date customer records and interaction logs within CRM systems.
• Demonstrated strong cross-cultural communication skills working with a diverse, global client base.

Bachelor of Dentistry - Dentistry - University of Basra (2021-09 - 2026-06)