waiter at Crystal Night club - Pix Resto Pub (2007-02 – 2008-12)
- Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
- Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
- Developed a system that streamlined order-taking, resulting increase in table turns
- Created an efficient system for tracking customer orders, resulting in reduction in errors waiter at Crystal Night club - Pix Resto Pub (2008-10 – 2009-09)
Floor Team Leader at Riviera Hotel (Island) (2009-11 – 2010-09)
- Improved team morale and motivation through positive reinforcement and team-building activities
- Identified and addressed impediments to team progress and success, resulting in a smoother flow of work and improved team morale
- Improved team morale and motivation through positive reinforcement and team building activities, resulting in improved team performance
Floor Manager, Restaurant Manager at Roadster Diner (2010-10 – 2018-05)
- Maintained a neat and organized sales floor to ensure products were easy to find, resulting increase in customer foot traffic
- Proficiently used restaurant POS systems to accurately process orders and payments
- Monitoring service flow during rush hours and checking customers satisfaction
- Monitoring waste at kitchen and bar to decrease the wastage at the branch
- Cash and petty cash handling during the business month
- Checking the end of the month inventory
Operation manager at Darza Online Shop (2018-06 – 2019-09)
- Resolved customer complaints and disputes in a timely manner, resulting decrease in customer dissatisfaction
- Developed and implemented a KPI monitoring system that improved project performance
- Negotiated favorable contracts with vendors that resulted in cost savings
- Created a budgeting system that improved financial forecasting accuracy
- Developed and trained a team of 9 employees that increased productivity
Floor Manager at B2b (2019-10 – 2020-12)
- Developed and implemented operational policies and procedures to ensure safety and adherence to company standards
- Collaborated with other departments to ensure efficient workflow and customer satisfaction
- Monitored store operations to ensure compliance with safety, health and security regulations
- Developed and implemented a reward and recognition program that improved employee morale and motivation
Floor Manager at Black tap (2021-01 – 2021-10)
- Developed and implemented operational policies and procedures to ensure safety and adherence to company standards
- Collaborated with other departments to ensure efficient workflow and customer satisfaction
- Monitored store operations to ensure compliance with safety, health and security regulations
Floor Manager at Mars Roof top (2021-11 – 2022-06)
- Developed and implemented a customer service training program that improved customer satisfaction
- Managed a team of 7 employees and successfully completed multiple high-profile projects on time and within budget
- Reduced costs by streamlining processes and identifying areas of improvement
- Developed a comprehensive employee engagement program that increased employee satisfaction
Restaurant Manager at Oak Resto Pub (2022-07 – 2023-12)
- Maintained a neat and organized sales floor to ensure products were easy to find, resulting increase in customer foot traffic
- Proficiently used restaurant POS systems to accurately process orders and payments
- Monitoring service flow during rush hours and checking customers satisfaction
- Monitoring waste at kitchen and bar to decrease the wastage at the branch
- Cash and petty cash handling during the business month
- Checking the end of the month inventory
- Creating marketing calendar for 6 months to prepare events and special nights to improve income
F&B Manager at Blue Moon Hotel (2024-02 – 2024-11)
- Maintained a neat and organized sales floor to ensure products were easy to find, resulting increase in customer foot traffic
- Proficiently used restaurant POS systems to accurately process orders and payments
- Monitoring service flow during rush hours and checking customers satisfaction
- Monitoring waste at kitchen and bar to decrease the wastage at the branch
- Checking the end of the month inventory
- Creating marketing calendar for 6 months to prepare events and special nights to improve income
Event Coordinator at iConz (2025-01-25 – Present)
- Managing the event following up with the customer
- Maintained a neat and organized production flow to ensure products were produced with the same quality the customer asked
- following up with the promotional campaigns
