Omed Sardar

Business Administration graduate with practical experience in customer service, front office operations, and financial support. Skilled in handling client interactions, resolving issues efficiently, and managing administrative and financial tasks in fast-paced environments. Proven ability to maintain professionalism, accuracy, and customer satisfaction. Seeking a Service Consultant position to deliver high-quality client service and contribute to organizational success.

Front Office Agent at Hills Managed By Dedeman (2025-07 – 2026-03)

• Delivered efficient check-in and check-out services, ensuring a smooth guest experience
• Handled high-volume customer inquiries via phone and in person
• Coordinated with housekeeping and internal departments to maintain service quality
• Managed bookings and updated customer data accurately in the system
• Resolved customer complaints professionally, ensuring satisfaction and retention

Accountant - Volunteer at Cihan University - Erbil (2025-05 – 2025-07)

• Assisted in organizing and maintaining financial records
• Supported preparation of daily and monthly financial reports
• Contributed to account reconciliation processes
• Maintained confidentiality and accuracy of financial data

CCTV Operator at Hotel Dedeman - Erbil (2022-03 – 2025-05)

• Monitored CCTV systems to ensure safety and security of premises
• Reported incidents and suspicious activities to management
• Maintained daily activity reports (DAR)
• Ensured proper functioning of surveillance equipment
• Reviewed recorded footage when required while maintaining strict confidentiality

CC Agent at Talabat - Erbil (2021-05 – 2022-01)

• Managed customer inquiries and complaints through calls and system platforms
• Provided effective solutions to ensure customer satisfaction
• Updated customer data in CRM systems accurately
• Maintained detailed call records and reports
• Delivered clear and accurate information about services

B.Sc in Business Administration & Management – Cihan University - Erbil (2020-12 – 2024-06)