Information management consultant at Dwrandaz Company (2025-07 – Present)
Part time position
- Requirements Assessment and Business Analysis: Led the assessment and documentation of business requirements for the Mihan platform, including the digital loan management system, mobile application, and new platform features.
- Capacity Building and Training Delivery: Developed and delivered training and technical guidance for the Ministry of Labor and Social Affairs to support the effective use of the Mihan platform.
- System Testing and Validation: Conducted functional testing, coordinated User Acceptance Testing (UAT) with ministry staff, and recommended system enhancements to improve functionality and usability.
- Technical Documentation: Developed user manuals and system workflows to support implementation, user adoption, and business process understanding.
Trainer and Field Support Engineer at iMMAP Inc. (2025-01 – Present)
Full time position
- EMIS Capacity Assessment: Assessed MoE focal points' technical capacity and identified training needs to support sustainable EMIS adoption and use.
- Capacity Building and Training Delivery: Developed and delivered EMIS capacity-building initiatives with UNESCO and MoE, including three training sessions for General Directorates across 10 governorates, strengthening system management across MoE and GDoEs.
- Requirements Analysis: Analyzed business and functional requirements, coordinating with stakeholders to ensure EMIS features aligned with operational needs.
- Technical Support: Provided troubleshooting, technical support, and on-the-job coaching to ensure effective system use and continuity.
- Training Program Development: Led the design and continuous improvement of training programs and materials to enhance institutional capacity and user performance.
- Quality Assurance: Supported QA, system monitoring, and performance improvement to strengthen EMIS effectiveness and reliability.
IM Trainer at iMMAP Inc. (2024-02 – 2024-08)
Full time position. Project: (IM Technical Support and Capacity Building for the NMAA in Iraq)
- Supported the launch and administration of an E-Training Platform for the Directorate of Mine Action (DMA) and Implementing Partners (IPs), delivering specialized learning in GIS, Information Management, and Mine Action.
- Developed training materials and capacity-building programs to strengthen Information Management competencies among DMA staff and partners.
- Monitored project activities and documentation, ensuring alignment with project objectives and stakeholder requirements.
- Collaborated with project managers, technical advisors, and team members to align training initiatives with organizational goals.
Capacity Building Officer at iMMAP France (2021-12 – 2024-01)
Full time position. Project: (Information Management Capacity-Building and Technical support to the Ministry of Higher Education and Scientific Research (MoHESR) and the Ministry of Labor and Social Affairs (MoLSA))
- Capacity Building Strategy & Training Delivery: Conducted training needs assessments and field visits to design curricula and align Ministry of Labor and Social Affairs (MoLSA) staff competencies with role requirements. Developed a project-wide capacity building strategy with the Project Manager and team. Delivered and co-facilitated 26 training sessions on IM, Excel, IT/server management, SQL, M&E, data cleaning, and Mihan platform administration and user training, supporting a transformative platform connecting job seekers with MoLSA services.
- Project Coordination & Continuity: Coordinated meetings, workshops, training, and assessments, ensuring smooth implementation of project activities. Independently managed project operations for five months in the absence of a Project Manager, ensuring full continuity and delivery.
- Stakeholder & Technical Support: Supported requirements gathering and provided technical coordination with developers and stakeholders, contributing to the successful development and launch of the Mihan platform (a highly successful and transformative initiative connecting job seekers with the private sector and other services). The platform is now actively used by MoLSA.
- Reporting & Documentation: Prepared training reports, assessments, stakeholder analysis, meeting minutes, and donor reports. Contributed to proposal development and final reporting, ensuring accurate documentation and transparency of project results.
Information Management Officer at iMMAP (2021-09 – 2021-11)
Full time position
Information Management Assistant at iMMAP (2019-09 – 2021-08)
Full time position
Data Entry Clerk at iMMAP (2018-01 – 2019-08)
Full time position. Project: (IM Technical Support and Capacity Building for the NMAA in Iraq)
- Manage the Database Management System (IMSMA) for the Directorate of Mine Action (DMA), including verifying input reports, validating Mine Action data, and providing guidance to implementing partners on report processing to minimize errors.
- Strengthening government employees' information management skills.
- Create maps using GIS ArcMap and ArcGIS Pro.
- Serve as the focal point for managing and processing the Online Task Management System (OTMS) to support the DMA and implementing partners.
- Utilize Power BI, PowerPoint, and Excel to visualize Mine Action data.
- Validate MRE reports and import them into the IMSAM database using electronic tools.
- Manage the maintenance on networks, database servers, and software related to work.
Accountant at Najma Al Sahel Group of Companies for Travel and Tourism (2016-12 – 2017-10)
Full time position
- Managed financial transactions, including accounts payable, accounts receivable, and payroll.
- Prepared daily, monthly, and annual financial statements and reports.
- Conducted regular audits on sales operations to ensure compliance with financial regulations and company policies.
Government Employee at The Ministry of Environment (2014-01 – 2016-07)
Full time position. Directorate of Mines Action (DMA)
- Collect and organize task-related papers and documents for the directorate. Archive and prepare a monthly summary of tasks to be delivered to the Director General.
- Prepare official letters for the department.
- Provide IT support and maintain computers for the directorate.
Network Operations Specialist at IQ-Networks (2012-02 – 2013-05)
Full time position
- Network Maintenance: Performing periodic network maintenance tasks such as resolving optical cable outages, solving wireless network problems, and creating new networks for companies and users.
- Troubleshooting: Investigate and resolve network-related problems by analyzing logs, conducting tests, and collaborating with relevant teams.
- Incident Response: Respond to network incidents and outages promptly, diagnose the root cause, and take appropriate actions to restore services.
- Network Documentation: Maintain accurate and up-to-date network documentation.
- Contributed to key projects, including Asiacell's 3G internet infrastructure and Heet district internet infrastructure.
Government Employee at Mayoralty of Baghdad / New Bagdad Municipality (2011-02 – 2012-01)
Full time position
- Prepared official correspondence with the Planning Department.
- Provided IT support, and maintained computer systems to ensure smooth office operations.
Registration employee at International smart card (QI) (2009-11 – 2010-03)
Full time position
- Smart Card System Administration: Managed the registration and processing of the national smart retirement card system (QI), ensuring accurate enrollment of citizens and supporting system operations and user assistance.
