Rowaida Qais

Versatile and results-driven professional with extensive experience in administration, public relations, customer service, and front desk operations across diverse sectors, including education, travel, real estate, and healthcare. Skilled in client engagement, appointment coordination, translation, and record management, with a proven ability to support smooth operations and deliver high-quality service. Strong technical foundation in IT and networking, complemented by excellent communication, problem-solving, and teamwork skills, recognized for adaptability, professionalism, and maintaining efficiency in fast-paced environments.

Public Relations Officer (Freelance) (2020-01 – Present)

• Manage communications and public engagement initiatives to enhance organizational visibility.
• Develop promotional and informational content for digital platforms.
• Coordinate communication tasks with stakeholders to ensure alignment and consistency.
• Support the planning and execution of campaigns, outreach activities, and events.
• Respond to inquiries professionally, providing timely and structured information.

Registration Officer at Al-Nisour University College (2024-09 – 2026-02)

• Assisted in managing student registration processes, maintaining accurate academic records.
• Processed student documents, applications, and enrollment requests efficiently.
• Responded to student inquiries regarding registration and academic procedures.
• Verified student documents and admission requirements.
• Assisted students with course enrollment and schedule coordination.
• Handled registration inquiries and provided administrative support.

Ticketing Agent at Yildiz Company (2017-03 – 2019-12)

• Managed flight reservations, ticketing operations, and itinerary planning efficiently.
• Assisted customers with inquiries and travel options, delivering high-quality service.
• Processed bookings, cancellations, and modifications while maintaining accurate records.
• Coordinated with airlines and service providers to resolve scheduling or ticketing issues.

Real Estate Advisor at Beytturk Real Estate (By Yildiz Company) (2017-05 – 2019-10)

• Guided clients through property purchases, sales, and rentals.
• Presented investment opportunities, market trends, and property valuations.
• Negotiated and closed deals, consistently achieving sales targets.
• Built and maintained strong client relationships, providing personalized real estate solutions.
• Provided professional translation services between Arabic, English, and Turkish.
• Translated contracts, agreements, and official documents accurately.
• Maintained confidentiality and attention to detail in all translation tasks.

Receptionist Client Services Assistant at Jad Beauty Clinic (2014-08 – 2016-04)

• Welcomed and assisted clients professionally, ensuring a positive first impression.
• Managed appointment scheduling and coordinated client bookings efficiently.
• Handled inquiries and provided accurate information about clinic services.
• Maintained and updated client records and administrative files.
• Supported smooth front desk operations and coordinated with staff to optimize client flow.
• Assisted in resolving client concerns promptly, enhancing satisfaction and retention.

Bachelor's Degree in Telecommunications and Information Technology – Al-Nisour University College