Sadeem Fareed

IT Support Specialist with 10+ years of experience delivering technical support, troubleshooting hardware and software issues, administering Windows systems, and supporting network infrastructure across academic and business environments. Experienced in providing remote and on-site IT support, configuring LAN/WAN networks, installing and maintaining computer systems, and automating IT tasks using Python. Strong background in end-user support, system maintenance, and computer laboratory management.

Passionate about solving technical problems efficiently and improving user productivity through practical technology solutions.

Assistant Lecturer & IT Support Specialist at University of Babylon – College of Fine Arts (2023-01 – Present)

• Provide IT support for academic staff and students.
• Troubleshoot hardware, software, networking, and printer issues.
• Install, configure, and maintain computer laboratory systems.
• Deliver Computer Science and Computer Graphics courses.
• Prepare laboratory environments and educational software.
• Support digital learning technologies and classroom infrastructure.

E-Learning Unit Coordinator at University of Babylon – College of Fine Arts (2019-01 – 2023-12)

• Managed and supported the university's e-learning systems.
• Assisted faculty members with digital learning platforms.
• Installed, configured, and maintained computer systems.
• Resolved technical issues for staff and students.
• Managed digital educational resources and technical documentation.

Junior Network Engineer at Enjaz Company – Baghdad (2019-01 – 2020-12)

• Assisted in configuring Cisco and MikroTik network devices.
• Installed and maintained LAN infrastructure.
• Configured IP addressing, routing, and switching.
• Diagnosed and resolved network connectivity issues.
• Supported network deployment and maintenance activities.

IT Engineer at BDC Mall (2018-06 – 2018-10)

• Installed Windows operating systems and software applications.
• Configured desktop computers and peripheral devices.
• Supported POS systems and printers.
• Delivered daily technical support for employees.

Freelance IT Support Technician at Self-Employed (2013-01 – Present)

• Delivered remote and on-site IT support for home users and small businesses.
• Installed and configured Windows operating systems and software.
• Configured wired and wireless local area networks.
• Installed printers, scanners, and shared network resources.
• Resolved hardware, software, and internet connectivity issues.
• Provided remote support using AnyDesk and TeamViewer.
• Built long-term relationships with repeat clients through reliable technical support.

Master of Science in Information Technology – University of Babylon (2019-01)

Bachelor of Science in Information Technology – University of Babylon (2016-01)