Saya Soran

Results driven Project Management and Digital Operations professional with experience in banking systems, Jira administration, process optimization, and cross functional coordination. Skilled in SOP development, workflow optimization, team training, and digital transformation initiatives. Built and deployed internal web applications that transformed department wide operational flows, and an experienced AI and prompt engineering practitioner who integrates AI productivity tools into daily professional workflows.

Product Knowledge & Enablement Specialist at Gateway Company – First Iraqi Bank Project (2026-01 – Present)

• Develop and maintain SOPs, product documentation, and user guides for banking systems.
• Conduct internal training sessions and onboarding support across departments.
• Support digital product adoption and workflow optimization initiatives.
• Coordinate between operational and technical teams to ensure smooth product enablement.
• Create process documentation and knowledge sharing materials for internal platforms.
• Built and deployed the Department Intelligence & SOP Library, a full stack internal web application (Next.js / Supabase / Vercel) with Jira sync, file management, and AI-powered document generation, fundamentally transforming how departments access and manage operational knowledge.
• Leverage AI tools and prompt engineering to accelerate documentation, research, and cross team communication workflows.

PMO Support – Predator AML/Fraud Monitoring Project at Gateway Company – First Iraqi Bank (2025-09 – 2026-01)

• Coordinated project activities between Compliance, Development, and Management teams.
• Managed Jira workflows, ticket tracking, and project status updates.
• Assisted with UAT coordination, defect tracking, and reporting.
• Maintained project documentation, RAID logs, and dashboards.
• Supported vendor coordination and weekly stakeholder meetings.

Support Engineer at Gateway Company (2025-02 – 2025-09)

• Supported implementation of Jira and Confluence across banking departments.
• Designed workflows and dashboards to improve operational efficiency.
• Conducted digital tool training sessions for internal teams.
• Assisted with process improvement and workload coordination initiatives.
• Applied AI-assisted prompt workflows to streamline reporting and documentation tasks.

Engineering Associate at Gateway Company (2023-10 – 2025-02)

• Developed SOPs, technical documentation, and user manuals.
• Supported internal banking systems and operational documentation.
• Assisted with knowledge management and documentation standardization.

Master's Degree in Executive MBA (EMBA) – University of Kurdistan Hewlêr (UKH) (2024 – 2026)

Bachelor of Science in Information Technology – Tishk International University (2017 – 2021)