Shad Qadir

Certified IT Professional with over 10 years of experience leading enterprise infrastructure management and technical teams. Expert in deploying and optimizing dual-OS environments (Windows and Linux Server), advanced Identity Management, Directory Services, and scalable virtualization frameworks. Proven track record of streamlining operational workflows and implementing secure, high-availability technology solutions to drive business continuity and institutional growth.

IT Manager at American University of Iraq, Sulaymaniyah (AUIS) (2025-01 – 2025-04)

• Directed all university IT operations, leading high-impact infrastructure initiatives and aligning cross-departmental technology strategies with institutional goals.
• Oversaw system availability, security baselines, and scalable network frameworks to support continuous enterprise operations.
• Managed IT budgets, vendor relationships, and high-level service delivery for campus-wide technology services.

Senior System Administrator at American University of Iraq, Sulaymaniyah (AUIS) (2017-01 – 2025-12)

• Led technical operations for the university data center, managing Windows and Linux Servers and provisioning services for endpoint clients across six campus buildings.
• Supervised and mentored a team of IT administrators and support staff, optimizing workflows to improve service delivery and issue resolution times.
• Administered core enterprise infrastructure, including Active Directory (AD DS), File/Web servers, 802.1X authentication, DNS, DHCP, AD CS, AD Domain and Trusts and enterprise backup/DR solutions.
• Enforced comprehensive user lifecycle management, patch deployment pipelines, and system monitoring architectures to achieve high availability.

System Administrator at American University of Iraq, Sulaymaniyah (AUIS) (2014-01 – 2017-12)

• Deployed and maintained critical enterprise infrastructure, including corporate application servers, core network services, and virtualization layers.
• Facilitated secure cross-platform integration between Windows and Linux environments to support diverse software ecosystems.
• Implemented automated backup strategies to ensure robust data retention, protection, and disaster recovery readiness.

Junior System Administrator at American University of Iraq, Sulaymaniyah (AUIS) (2013-01 – 2014-12)

• Supported server and client-side administration, utilizing automation scripting (PowerShell, Bash) to streamline routine management tasks.
• Monitored infrastructure health using ZABBIX and PRTG and custom tools, applied automated patches, and maintained reliable IT services for thousands of active campus users.

Help Desk Support Technician at American University of Iraq, Sulaymaniyah (AUIS) (2011-01 – 2013-12)

• Provided frontline, high-volume IT support for over 1,000 Windows-based systems, maintaining strict SLA standards.
• Developed and deployed custom enterprise Windows OS images, accelerating hardware provisioning and asset-lifecycle management.

GIS and IT Imaging Specialist at KurdTel Communications (2006-01 – 2009-12)

• Integrated complex Geographic Information Systems (GIS) data with core IT infrastructure utilizing GPS and satellite mapping technologies.
• Managed data interoperability and optimized technical imaging workflows to support corporate communication mapping projects.

Data Entry Clerk, Information Center at KurdTel Communications (2005-01 – 2006-12)

• Maintained accuracy across corporate databases, performing high-volume data handling tasks.
• Assisted technical teams with IT system interconnectivity support and basic database maintenance.

Bachelor's Degree in Statistics – University of Sulaymaniyah (2001-01 – 2004-12)