Zena Zaidan

Experienced Arabic and English culture and linguist advisor with fluency in Arabic, Aramaic (Chaldean), and English. Skilled at reading, interpreting, and analyzing information to formulate actionable plans. Adept at building relationships across all ethnic groups and adapting to diverse environments. Energetic, highly motivated, and recognized through multiple certificates and letters of appreciation for delivering high-quality work with strong judgment and discretion.

Personal Financial Assistant - In Touch Credit Union Bank - Troy, MI

(2016-04 - 2017-04)

• Produced data reports and weekly, monthly, and quarterly sales summaries.
• Handled product sales, cross-selling of plans and packages, and loan processing.
• Managed all cash and credit transactions.
• Maintained and updated company database records.

Relationship Manager - Bank of America - Dearborn, MI

(2015-04 - 2016-03)

• Built and maintained positive client relationships, identifying opportunities for growth.
• Developed plans to address customer needs and cultivated profitable relationships with key staff.
• Resolved customer complaints efficiently; promoted high-quality sales and service processes.
• Gained solid knowledge of competitors to drive business development.

Personal Banker / Customer Service - Comerica Bank - Dearborn, MI

(2013-07 - 2015-04)

• Processed loan applications and handled all cash and credit transactions.
• Generated weekly, monthly, and quarterly sales reports.
• Verified, edited, and maintained company database records.

Personal Banker - Best Bank - Troy, MI

(2012-05 - 2013-05)

• Engaged prospective customers and promoted checking account offerings.
• Handled daily deposits, withdrawals, and check cashing.
• Managed cashier checks, money orders, and security procedures.

Teacher - Dearborn Professional Education - Wayne County, MI

(2010-02 - 2012-05)

• Supervised students to ensure health, welfare, and safety.
• Participated in extracurricular activities and school events.
• Kept instructional plans current with subject-area developments.

Retail Sales Associate - Macy's, Oakland Mall - Troy, MI

(2007-03 - 2009-11)

• Sold cosmetics and women's and men's fragrances in a fast-paced retail environment.

M.Ed. - Education Leadership - Marygrove College (2010 - 2012)

B.Sc. - English Language - University of Baghdad (2000 - 2004)