Cloud Architect

Genesys Cloud Expert

We are currently seeking an experienced Genesys Cloud Expert for an urgent 1-year contract supporting a major financial services client.

The role is primarily focused on end-to-end product configuration and hands-on delivery using core platform tooling, specifically Genesys Cloud Architect.

Role Details:

• Duration: 12-month engagement starting November 2026
• Engagement Type: Contract / B2B
• Location: Hybrid (Milan office 1–2 days per week strongly preferred / recommended)
• Language Requirement: Fluent Italian speaker

Key Responsibilities & Requirements:

• Minimum 2 years of hands-on experience working directly with Genesys Cloud
• Deep technical expertise in Genesys Cloud product configuration
• Strong experience designing, building, and maintaining flows using Genesys Cloud Architect
• Background delivering solutions within the financial or enterprise sector is a strong advantage
• Fluent Italian language skills (spoken and written)