EXPERT CHAPTER PROCESSES OPTIMIZATION

As an Expert in Chapter Processes Optimization , you will join Plenitude Societa Benefit . In particular, the Chapter Process Optimization team analyzes, optimizes, and monitors processes, contributing to the achievement of retail market profitability objectives. This ensures the customer experience is maximized at all stages of the customer journey through the design of the Customer Experience and related processes.

Main activities

• Contribute to the mapping, design and re-engineering of assigned operational processes (including sales, customer management, invoicing, self-care) to improve the Customer Experience, with the aim of creating a lasting and trusting alliance with the customer
• Collaborate in the implementation of development and improvement projects for ancillary products such as insurance, HVAC, home appliance sales and Telco, as a process analyst up to release into production, also in agile mode and through the use of the main Business Process Modeling tools
• Develop a strong relationship with internal and external stakeholders (e.g. Marketing & Sales, Operations, Regulatory, and suppliers)
• Promote development and improvement initiatives for the management of ancillary and product products in the Telco market, contributing to the drafting of appropriate business cases and bringing them to management approval according to company approval processes.

Required characteristics

• Master's degree in Engineering, Economics, Political Science or Computer Science; different and/or lower study paths will be considered in the event of significant experience in the field
• At least 3 years of experience, preferably in Telco or Commodity companies
• Knowledge of the following applications:
  • Tool di Business Process Modelling
  • Suite Microsoft (Excel, DevOps, Powerpoint)
• Good knowledge of the English language.

The profile is completed by

• Knowledge of the HVAC, Telco, Insurance, Appliances and Energy Services markets
• Knowledge of warehouse management processes/products.

Milan and Rome offices

We promote flexible work arrangements, including smart working options, to support a better work-life balance.

We offer

• Permanent employment contract; our national collective labor agreement and the Energy and Oil National Collective Bargaining Agreement
• Compensation commensurate with the person's experience
• Reward system and comprehensive program of benefits and welfare initiatives.

  Find out more: welfare link

• A work environment where everyone can feel recognized and appreciated for their uniqueness

The most promising candidates will be contacted for the next phase.

For information on the selection process and helpful tips, click here.

Who We Are

Plenitude Societa Benefit, a subsidiary of Eni, operates on the market with a distinctive business model that integrates renewable energy generation, energy sales, energy solutions, and a large network of electric vehicle charging points.

It supplies energy to 10 million European retail customers, with the goal of reaching 11.5 million customers by 2027. The company aims to achieve over 8 GW of installed renewable capacity by 2027 and over 15 GW by 2030. In the electric mobility sector, it has a network of thousands of charging points that will be expanded both in Italy and Europe, with the goal of reaching 40,000 points by 2027. Furthermore, it is a leader in Italy in distributed generation from small‑scale photovoltaic plants.

Plenitude is a Benefit Corporation (CNC) that integrates, within its Articles of Association, the objective of having a positive impact on people, communities, and the environment, and is part of Eni's broader commitment to creating value through the energy transition. Present in several countries around the world, Plenitude aims to achieve net zero Scope 1, 2, 3 CO2 emissions by 2040 and, thanks to an integrated and diversified offering, to provide decarbonized energy to all customers.