售后工程师

After-Sales Service Engineer

Responsibilities

• Provide technical training to distributor engineers on industrial 3D printers, demonstrating strong initiative and hands-on capabilities.
• Record, respond to, and resolve inquiries and complaints from end customers and distributors through online support channels.
• Provide on-site maintenance and repair services when necessary, and guide distributor engineers in resolving complex technical issues.
• Collect and organize information on common technical issues, working closely with the product line’s after-sales team to ensure prompt responses.
• Manage the daily receipt, dispatch, and inventory of spare parts. Operate the spare parts inventory system, maintain accurate records, protect information security, and ensure the authenticity of inventory and billing data.

Qualifications

• Bachelor’s degree or above, preferably in engineering, materials science, or a related field. Relevant work experience may also be considered.

Experience in 3D printing is preferred. Proficiency in spoken English and English listening and reading is required.

• Strong hands-on technical skills in areas such as mechanics, embedded systems, application programming, or materials chemistry. Willingness to travel is required.
• Proactive and responsible, with strong communication and teamwork skills.