Helpdesk Engineer

We're hiring on behalf of a Haystack partner!

The Role

• Diagnose faults remotely and provide troubleshooting support to customers via phone/email and remote login.
• Record activities by logging data into Customer Service and relationship management systems.
• Work effectively with multi-country/multi-language customers and departments to resolve issues.
• Accept incoming contacts, prioritize according to incident type, contract type, and instrument type.
• Work independently to resolve complex issues, escalating when necessary.
• Identify, propose, and implement countermeasures for recurring or difficult issues.

What You'll Need

• Experience in remote troubleshooting of software.
• Database management skills, including Windows Server 2008-2025 and virtual machines.
• Experience with Mirth Connect and HL7.
• Networking skills, including remote storage management, domain/non-domain related, group policies, and Firewall knowledge.
• Fluent in Italian and English.
• Prior experience with Leica Biosystems (LBS) or other digital pathology platforms is a plus.

What's On Offer

• Opportunity to make a difference in life sciences, diagnostics, and biotechnology.
• Work with a leading company in cancer diagnostics.
• Comprehensive benefits package.
• Fully remote role within Italy.

Apply via Haystack today!