Lead Program Manager

Location: Warsaw, Paris, Milan

Contract type: fixed-term (renewable), full-time Important: This posting represents one single open position, currently advertised across multiple countries. There is only one role available, and the final location may be determined based on the selected candidate.

About

Us

INCO is a leading social enterprise on a mission to shape a more inclusive and sustainable economy that creates opportunities for all. We have teams and programs in over 50 countries around the world. Our work is split across 5 complementary activities:

INCO Academy: skilling programs for individuals facing barriers to employment, leading to careers in fast-growing industries such as technology, sustainability, healthcare and more (400,000+ job seekers trained to date).

INCO Kids: education and awareness programs empowering school-age learners with future-proof knowledge in technology, sustainability, citizenship and more (350,000+ learners supported to date).

INCO Entrepreneurs: incubation and acceleration programs for underrepresented founders, and social entrepreneurs building and growing high-impact startups (2,000+ businesses supported every year).

INCO Ventures: impact investing and funding programs to support the growth of social and environmental impact startups (€500M+ assets under management).

INCO Spaces: co-working, co-living spaces for social and environmental innovators and entrepreneurs who make the world a better place (Paris, Berlin, Warsaw, and more). About the role:

We are looking for a Lead Program Manager (LPM) to take ownership of NewFutures:AI (NFAI), a high-visibility, multi-country program delivered with major global partners.

This is a senior, hands-on leadership role for someone who thrives in complex environments and enjoys turning ambiguity into structure, alignment, and results.

You will lead cross-functional teams across program delivery, LMS/platform, content, and communications, ensuring that all moving parts come together into a cohesive, high-quality program that delivers against ambitious KPIs.

If you are an operations leader, ex-consultant, or program builder who enjoys driving clarity, performance, and team alignment in fast-moving environments, this role is for you. Responsibilities:

Own End-to-End Program Delivery

Lead the execution of NFAI across multiple countries and workstreams

Translate program goals into clear priorities, plans, and deliverables

Ensure delivery is aligned with KPIs, timelines, leadership and funder expectations

Lead and structure key program forums and meetings, ensuring they provide clear direction, alignment, and decision-making support across all workstreams

Drive Clarity in Complex Environments

Bring structure and focus to a fast-evolving, multi-stakeholder program

Translate ambiguity into clear priorities, actionable plans, and day-to-day direction for the team

Identify risks, misalignments, and dependencies early, and address them proactively

Ensure workstreams are coordinated, prioritised, and progressing in parallel

Lead Cross-Functional Teams (Matrix Environment)

Coordinate across LMS, content, communications, and country operations teams

Align stakeholders around shared priorities and outcomes

Drive accountability without direct authority

Maintain active visibility across all program workstreams, including those not directly owned (e.g. LMS, content, communications), and ensure alignment across all outputs

Manage High-Visibility Stakeholders

Own relationships with key partners and funders

Communicate clearly, proactively, and strategically

Balance ambition with delivery reality

Demonstrate strong judgment in managing stakeholder optics and communication, ensuring messaging is appropriately framed, prioritised, and aligned with organisational positioning

Build and Develop a High-Performing Team

Lead and grow a program team, including developing emerging managers

Provide clear direction, feedback, and prioritisation

Strengthen team ownership, autonomy, and performance

Apply structured delegation practices, ensuring clear expectations, continuous follow-up, and alignment of outputs with program objectives

Ensure Delivery Quality & Execution Discipline

Maintain high standards across all outputs and deliverables

Reduce rework by ensuring alignment early

Drive strong ways of working (e.g. structured meetings, follow-up, tracking)

Ensure disciplined execution across workstreams, including proactive follow-up, parallel progression of priorities, and timely delivery against commitments

Oversee Digital Platform & Learner Experience

Work closely with LMS and product teams to ensure platform development aligns with program needs and timelines

Maintain strong visibility on platform, content, and communication workstreams, ensuring they are fully integrated into program delivery

Ensure the learner journey, engagement, and experience are coherent and aligned across all components Qualifications:

7–10+ years of experience in program management, operations, or consulting

Strong track record of leading complex, multi-stakeholder initiatives

Comfortable operating in ambiguity and building structure from it

Experienced in matrix environments and cross-functional leadership

Strong communicator with excellent stakeholder management skills

Proven ability to lead teams and develop managers

Highly organised, proactive, and execution-driven

Strong leadership presence, with the ability to guide teams, anchor direction, and drive alignment in complex environments

High level of ownership, with the ability to follow through on priorities and ensure delivery to expected standards

Fluent English, other languages are advantage

Nice to Have

Experience with digital platforms / LMS / product environments

Background in education, employability, or social impact programs

Familiarity with Agile or structured delivery methodologies

Experience working across multiple geographies At INCO, we offer a stimulating environment that fosters growth, creativity, and trust. As a part of our globally expanding company, you will experience a dynamic learning atmosphere reminiscent of a startup, providing you with a high degree of trust and creative freedom. We invite applicants who are passionate about using technology to foster inclusive and sustainable growth to join our dynamic team.

Together, we can make a significant impact on the world. INCO is an equal opportunity employer. We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.