Software Development Manager, Customer Behavior Analytics

Software Development Manager, Customer Behavior Analytics

Job ID: 3181832 | Amazon Development Center (Romania) S.R.L.

We are hiring an SDM to lead the Agentic Targeting and Traffic Insights team.

Our group is building and operating Amazon’s customer behavior analytics and targeting systems. This team charters is to invent and scale agentic analytics and targeting. You will drive diffusion of AI across our product portfolio.

Our vision is to create an AI-powered content targeting ecosystem where human and AI agents collaborate, driving efficiency across the entire lifecycle including campaign planning, execution, continuous optimization and analytics. We will enable AI agents to operate autonomously or as delegates, safely accessing our service infrastructure and human-centric tools. This will not only boost individual productivity but also unlock new levels of innovation and effectiveness across Amazon.

We will also leverage AI to gnarly mine for shopping insights that can be used as a flywheel in driving better business decisions and customer experience.

You will build at scale and focus on ensuring a high bar for the end‑customer experience as well as safety, security and data integrity. You will ensure that agentic actions are safe and you will build correctness and accuracy measurements and guardrails.

Basic Qualifications

• Experience as a mentor, tech lead or leading an engineering team
• Experience leading the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
• Experience in professional, non‑internship software development
• Experience programming with at least one modern language such as Java, C++, or C# including object‑oriented design
• Experience in development in the last 3 years

Preferred Qualifications

• Bachelor's degree in computer science or equivalent
• Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

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