Antonio Vozzella

CRM Specialist with 4+ years of hands-on experience administering HubSpot, Salesforce, and Microsoft Dynamics 365 across B2B environments. Proven track record in CRM migration projects (Salesforce → HubSpot), third-party integrations (Salesforce–Jira), workflow automation, custom object configuration, and end-user enablement. Effective cross-functional collaborator, comfortable liaising between sales teams, CRM vendors, and technical stakeholders.

Combines operational depth with a data quality mindset to drive adoption and CRM performance.

CRM Specialist at Mailup/Teamsystem (2022-01 – Present)

Salesforce & HubSpot platform administration

• Configuration of reports, dashboards, automated workflows and sequences
• Layout setup, custom objects and fields management
• CRM integration processes with third-party platforms
• Regular communication and coordination with Salesforce and HubSpot Partners
• Support to the sales network and delivery of internal training activities
• Salesforce–Jira integration: architected and implemented a full bidirectional sync via Zapier
• CRM Migration Salesforce → HubSpot: led end-to-end data migration, UAT, and rollout

CRM Analyst at Studio Pirola Pennuto Zei & Associati (2021-01 – 2021-12)

• Salesforce administration focused on data quality and CRM hygiene
• Configured reporting and dashboards for sales performance monitoring
• Conducted customer base segmentation and prospect analysis
• Maintained ongoing communication with Salesforce suppliers and partners

Business Analyst & CRM Admin at Cribis D&B Srl (2020-01 – 2021-12)

• Microsoft CRM administration: reports, dashboards, and sales support
• Supported implementation of Microsoft CRM 365 Dynamics: database migration, UAT, and training
• Conducted internal training sessions for sales accounts
• Authored user manuals and documentation for CRM processes

Operations Management Intern at Axepta BNP Paribas S.p.a. (2019-01 – 2020-12)

• POS transaction verification and accounting data management

Master's Degree in Sviluppo Locale e Globale (LM81) – Università di Bologna (2019-01 – 2019-12)

Bachelor's Degree in Lettere Moderne (L10) – Università di Bologna (2016-01 – 2016-12)

Scientific High School – Liceo Scientifico V. De Caprariis (2011-01 – 2011-12)