Business Administration
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Professional with high experience in the area of customer service, marketing, sales and group management.
Operations Coordinator.
Falls | Agosto 2022- Febrero 2024. Management sales and reservations operation System. Customer service for travel agencies, direct, OTAS, sales of tours and offer of complementary services. Guest management, collection process and execution.
Room inventory management and supply control. Management and control of the work team, etc. Chief of Marketing and Customer Services. U. Católica C.R | January 2019- November 2020. Coordinate and analyze action strategies in the market for the promotion, marketing and effective sale of the product.
Market analysis, performance reports, management and control of the advertising budget, contracting of design services and brand strategy. Control of Customer Service Platform and Telemarketing. Planning and organization of staff activities in the admissions and sales department.
Telemarketing and Direct Sales Supervisor. GRUPO VIDA | August 2014- December 2018. Supervise the functions of Telemarketing account executives and door salespeople. Coordination with the client and provide the immediate solution to the needs of the account executives, the clients requests in the provision of the service.
Take sales of individual products and groups. Management of sales quotas. Assignment and maintenance of campaigns for the post-sale of the product.
universidad latina de costa rica
Laurea Specialistica in Business Administration | January 2010 - May 2014. • Marketing and Internacional Trade.
colegio tècnico profesional de puntarenas
Bachelor of secondary Education | December 2009. Technician in Customs Administration.
