Former Emirates Cabin Crew
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Thanks to my experience as cabin crew with Emirates Airlines, I have gained invaluable experience in providing exceptional customer service, ensuring passenger safety, and maintaining the highest standards of inflight experience. Working with Emirates Airlines has ingrained in me the importance of delivering top-notch hospitality, anticipating customers' needs, and maintaining a positive and friendly attitude even in challenging situations. Living and working in Dubai has allowed me to discover what I am truly seeking in the world and one of the reasons why I have recently resigned from my position as cabin crew with Emirates Airlines is my desire to live in a country where I feel more recognized and accepted for who I am.
I am confident that Europe, with its diverse and inclusive culture, will provide the supportive environment I seek.
August 2018 - July 2023
Emirates Airline l Dubai, United Arab Emirates
Responsible for the safety of passengers throughout the flight;
Creating a warm, friendly atmosphere during each flight;
Paying special attention to high-value customers and those with special needs; Contributing as an active and supportive team member;
Maintaining a positive and professional image with appropriate conduct and behaviour at all times.
Jan 2018 - Aug 2018
Grand Hotel Vesuvio l Naples, Italy
Receptionist and Concierge at 5-Star hotel Grand Hotel Vesuvio belonging to the category 'The Leading Hotels of the World'.
Guests check-in;
Escorting guests to their rooms while displaying the facilities of the hotel;
Handling situations with specific deadlines and customer requests (e.g. day planning, transportation, boat or helicopter rental);
Answering phone calls and replying to e-mails.
Feb 2017 - Dec 2017
Naples International Airport (Gesac s.p.a) l Naples, Italy
Screening of passengers and airline crew members; Screening of airplanes, mail and dangerous goods; Welcoming passengers in different languages.
Jan 2016 - Jan 2017
U.S. Naval Support Activity l Naples, Italy
Merchandiser for the Navy Exchange Mall at the US Navy Base; Counting of products and collection of customer satisfaction surveys; Sending reports to the company respecting the given deadlines.
Major in German and English Linguistics
Liceo Linguistico "Villaggio dei Ragazzi"
