Dhie Eddine Nefzi

Adaptable and motivated professional with experience in retail, technical support, and sports coaching, specializing in communication, teamwork, and customer relations. Experienced in guiding clients, managing responsibilities, and maintaining strong organization in dynamic environments. Known for a positive attitude, leadership skills, and the ability to quickly learn and adapt.

Delivery Driver at ABM Delivery (2024-06 – 2026-04)

• Managed timely and accurate delivery of goods to clients.
• Maintained vehicle and delivery equipment in good working condition.
• Ensured customer satisfaction through professional service and clear communication.
• Handled cash, electronic payments, and order documentation.
• Optimized delivery routes to increase efficiency and reduce delays.

Horse Riding Coach at Club Equestre La Rose – Menzel Jemil, Tunisia / Jazia stable – tunis, Tunisia (2018-02 – 2021-09)

• Designed and delivered structured training programs based on skill assessment.
• Implemented and enforced safety protocols during training sessions.
• Monitored performance progress and provided constructive feedback.
• Maintained operational oversight of stable activities and equipment.
• Built strong client relationships to ensure satisfaction and retention.

Sales Promoter at Huawei Mobile (2022-06 – 2022-09)

• Achieved and exceeded sales targets through strategic product promotion.
• Analyzed customer needs to recommend suitable technology solutions.
• Managed inventory tracking and procurement coordination.
• Strengthened brand visibility and customer engagement.

IT Technician at Bizertanet (2021-06 – 2021-09)

• Performed hardware and software troubleshooting and system maintenance.
• Diagnosed technical issues and implemented corrective solutions.
• Documented incidents and prepared technical reports.
• Provided end-user technical assistance and support.

Store Manager at KHADRAOUIPHONE (2020-06 – 2021-09)

• Supervised daily store operations and team performance.
• Managed recruitment, onboarding, and staff training processes.
• Oversaw inventory control and supply chain coordination.
• Increased sales performance through upselling strategies and customer engagement.
• Handled administrative reporting and operational documentation.

IT Technician at Bizertanet (2021-11 – 2026-08)

Baccalaureate in Economics – Menzel Jemil Secondary School (2023 – 2024)