Ebony Willis

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Including pushing food carts to deliver to patients. Experienced with customer service, food handling, and maintaining dining areas. Utilizes teamwork and communication to enhance dining experience. Track record of ensuring cleanliness, efficiency, and high customer satisfaction in dining environments.

Patient Dining Associate at McLeod Health Medical Center (2025-05 – 2026-06)

• Operated dishwashers and other kitchen equipment according to safety guidelines.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Delivered exceptional dining service pushing food carts to deliver patient trays to ensure satisfaction was meet and comfort during meal times.

Remote Patient Access Representative at Banner Health, University Medical Center (2023-01 – 2024-05)

• Managed 60 to 100 patient registration processes, ensuring accuracy and efficiency in data entry.
• Managed electronic medical records systems to maintain accurate patient information.
• Coordinated scheduling for appointments, optimizing patient flow, and resource allocation.

Remote Customer Care Representative at Clinical Health Network (2022-02 – 2022-12)

• Updated the Cerner system with order specifics and customer details, preferences, and billing information.
• Resolved customer inquiries through effective communication across multiple channels.
• Managed 60 incoming calls from patients with appointment scheduling and healthcare resource navigation.

Remote Customer Care Representative at American Heart Association (2020-08 – 2022-01)

• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Managed 30 incoming calls to perform website troubleshooting, and provided detailed E-learning courses to students, training centers, and instructors.
• Educated clients on health services, ensuring understanding of processes and procedures.

Benefits Specialist at Benefitfocus (2016-02 – 2020-06)

• Radically simplified benefits for everyone, ensuring that individuals can make informed decisions for their needs. We empowered them with the tools necessary to take control of their health and financial wellness.
• Managed benefits for 100 employees through the enrollment processes, ensuring accuracy and compliance with regulatory requirements..
• Managed employee inquiries regarding benefit options, providing accurate information and timely resolutions.

Associate of Applied Science – South University (2015-06)