Eltahir Elmustafa

I am a telecom engineer with years in with international telecom vendors and consulting, delivering projects with proven track record of efficiency and quality of work. I also recently concluded a Global MBA from Bologna Business School with focus in sustainable business.

12/2021 – 12/2022: Capgemini Engineering (Engineering Consultancy) – R&D Consultant Engineer – Milan, Italy

• Developing and Designing SD-WAN network architecture for company partners (a project with Vodafone)
• Conducting level III support for by responding, troubleshooting and resolving incidents for customer.
• Conducting Research in Area Telco, Cloud, NFV, Virtual Network, IP Network. (a project with EOLO) 

• Acted as Spokesperson for the NPM department within inside the company and the customer companies, and the sub-contractors, maintaining a high level of KPI of the department service level agreements.
• Analyzed network performance after integration through drive test measurements, detecting eventual problems.
• Solved with 100% success rate, +2000 customer complains related to network quality in various parts of the country.
• Supervised five (three person) teams to operate the drive test operation to support the network department measurements.

• Drafted, interpreted, and evaluated quality assurance policies and procedures.
• Reviewed the implementation and efficiency of quality and inspection systems plan, conducted, and monitored testing and inspection of site components and alarms situation,
• Developed, recommended, and monitored corrective and preventive actions and evaluated audit findings and implemented appropriate corrective actions

Telecommunication Company

• Coordinated with cross-functional project teams to create and administer quality plans, reports, and schedules.
• Maintained QEHS trackers and 3rd party tracking databases. Assisted with administrative preparation for various meetings.
• Acted as the point of contact and communicate between the company, customer, and project team.

• Installed computer networks such as local area networks (LANs), Wide area networks (WANs), internet, intranet, and other communication systems.
• Act as the specialist technical liaison with the implementation team. Also support other discipline off the project in the various project office location.

• Developing and Designing SD-WAN network architecture for company partners (a project with Vodafone)
• Conducting level III support for by responding, troubleshooting and resolving incidents for customer.
• Conducting Research in Area Telco, Cloud, NFV, Virtual Network, IP Network. (a project with EOLO) 

• Acted as Spokesperson for the NPM department within inside the company and the customer companies, and the sub-contractors, maintaining a high level of KPI of the department service level agreements.
• Analyzed network performance after integration through drive test measurements, detecting eventual problems.
• Solved with 100% success rate, +2000 customer complains related to network quality in various parts of the country.
• Supervised five (three person) teams to operate the drive test operation to support the network department measurements.

• Drafted, interpreted, and evaluated quality assurance policies and procedures.
• Reviewed the implementation and efficiency of quality and inspection systems plan, conducted, and monitored testing and inspection of site components and alarms situation,
• Developed, recommended, and monitored corrective and preventive actions and evaluated audit findings and implemented appropriate corrective actions

Telecommunication Company

• Coordinated with cross-functional project teams to create and administer quality plans, reports, and schedules.
• Maintained QEHS trackers and 3rd party tracking databases. Assisted with administrative preparation for various meetings.
• Acted as the point of contact and communicate between the company, customer, and project team.

• Installed computer networks such as local area networks (LANs), Wide area networks (WANs), internet, intranet, and other communication systems.
• Act as the specialist technical liaison with the implementation team. Also support other discipline off the project in the various project office location.

09/2022 – 08/2023: Global Master in Business Administration – Green Energy and Sustainable Businesses 

Bologna Business School, University of Bologna, Bologna, Italy

09/2018 – 03/2022: Master’s Degree in Telecommunication Engineering 

University of Bologna, Bologna, Italy

09/2008 – 10/2013: Bachelor’s Degree in Electrical and Electronics Engineering

Omdurman Islamic University, Khartoum, Sudan