Regional Operation Manager
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I have extensive experience in managing both inbound and outbound freight, maintaining accurate records, and implementing Standard Operating Procedures (SOPs) aligned with TSA and CBP requirements. I hold certifications in Hazardous Materials Handling and have led warehouse safety programs aimed at reducing incidents and ensuring a secure work environment.
What sets me apart is my ability to translate strategic goals into actionable plans. I’ve successfully led projects that improved warehouse productivity by double digits, reduced overtime costs, and enhanced overall service quality—all while fostering a culture of accountability and continuous improvement.
I am eager to bring my experience, passion for operations, and leadership capabilities to DP World and contribute to your mission of enabling smarter trade.
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Accountable for the operational management of two distribution centers and one regional hub, ensuring service continuity, efficiency, and full compliance with corporate standards.
10/2025 – Present
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Lead end-to-end warehouse operations, including inbound, storage, inventory control, picking, and outbound activities.
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Plan and coordinate daily operations, allocating resources and balancing workloads across multiple sites.
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Monitor key performance indicators (KPIs) to improve service levels, reduce costs, and optimize operational performance.
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Drive continuous improvement initiatives and process optimization activities to increase efficiency and accuracy.
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Manage, mentor, and develop a 100 HC team, overseeing workforce planning, training, and performance evaluation.
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Ensure compliance with quality, safety, regulatory, and GDP/GxP standards within all managed facilities.
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Collaborate with Supply Chain, Quality, Transport, and Commercial teams to support business objectives and regional service excellence.
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Oversee operational budgeting, cost control, and regular reporting to senior management.
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Ensure that the warehouse operates at peak efficiency - with customer satisfaction the primary goal by supervising and organizing warehouse employees;
09/2024 – 09/2025
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Establish, monitoring and managing KPIs;
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Lead an heterogeneous team of 21 people covering all the activities;
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Train and manage the warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals;
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Oversee daily operations while controlling and managing inventory and logistics;
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Review and prepare workflows, staffing requirements, space allocations, equipment layouts, and action plans that meet company standards for productivity, quality, and customer service;
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Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations.
Eagle&Wise
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Operation management of B2B services;
09/2022 – 08/2024
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KPIs implementation and review;
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Data analysis and dashboard creations;
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Leading a team of 80 resources split in 3 different cities, taking care of appraisal deliveries and performances review;
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Quality improvement and internal audits ownership.
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Customer negotiation.
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Ensure that the corporate goals, vision and values are achieved;
12/2020 – 08/2022
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Managing Custom processes in collaboration with Clearance Dept to ensure correctness of every movement;
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Analyze performances and KPIs to decide and implement the best strategies to improve efficiency and SLAS;
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Implement the main Lean techniques in all the areas of the warehouse;
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Control and make sure all safety measures are in place and respected;
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Lead a multicultural team of 21 people with a specific focus on Operation and Custom KPIs;
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Communicating with the board or other senior officials about shifting company priorities and projects;
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Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue;
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Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative.
F&A supervisor
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Prepare and present reports that reflect audit's results and document process;
11/2014 – 11/2020
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Manage an heterogeneous team of 21 people based in Italy, Ireland and India;
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Internal audit and KPIs achievement;
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Implementation of new processes (ie Electronic invoicing);
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Data analysis and reporting up to Corporate level;
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Project management leader (e.g. electronic invoicing);
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People performance evaluation and review;
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Coaching and team building activities.
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University,
2021
2014
