Fatima Rexhepi
Receptionist
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Info
Hardworking and organized person who is able to multi task.
I have a strong background as a receptionist and an internship in digital marketing assistant. I enjoy helping people and giving them support.
My communication skills are very good and I have always had dealings will all level of people which does not phase me.
I am self-motivated and enthusiastic towards my work, and enjoy working as part of a team as well as on my own initiative. I have a strong work ethic and desire to succeed, I like keep learning new skills which will benefit my company and enable me to do more in my role.
Esperienza
May 2022- October 2022: Receptionist, Sidari Beach Hotel, Corfu, Greece. (Summer job).
- Greeted customers and visitors in person and via telephone calls.
- Creating a positive experience for guests from check in to check out.
- Manage the reservation system and perform bookings, cancellations and reservation amendment.
- Responsible for taking care of two children.
- Prioritize the safety of the children and helps to bring balance to the home in a loving and nurturing manner.
- Assist with homework activities and maintain an organized schedule
- Provided excellent customer service by promptly answering and directing all incoming calls, reducing call waiting time.
- Ordered and distributed office supplies.
- Performed a variety of general admin tasks including handling cash and credit payments.
- Logged in and filled incoming documents and client information.
- Scheduled medical appointments and managed the fitness calendar.
- Assisted in the creation of social media marketing campaign to promote special events.
- Supporting directors in helping review customer account balances for accuracy.
- Boosting website traffic and launching advertisements with Google AdWords.
Formazione
2019: Part-time Master in Digital Marketing – Job Farm Academy, Milan, Italy.
- Modules studied in: Social Media Marketing, Blogging, Digital PR, Digital Advertising, Mobile Marketing, E- commerce, SEO, SEM, E- mail marketing, WordPress, Google ads, Google analytics.
2017: Bachelor Degree in Linguistic and Cultural Mediation – University of Macerata, Italy.
Languages: English and Russian.
2013: High School Scientific Diploma.
Scientific High School “Benedetto Rosetti”, San Benedetto del Tronto, Italy.
