DISCORD MODERATOR / MANAGER - CUSTOMER SUPPORT
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Think of me as the bridge between your brand and your people. I manage communities with precision, handle support like a pro, and make sure everyone feels valued. If you want a team player who blends professionalism with personality. That's me.
Community moderator/Customer Support - PROFIRM, CRYPTO & WEB3 (2021-03 - 2025-03)
I'm a long-time operator in the Crypto, web3 prop firm and trading community space, with a strong background in building, managing, and scaling both the operational and client-facing sides of trading firms.
- Has been actively involved in the prop trading industry for multiple years, managing operations, risk teams, payouts, and trader relations.
- Oversees rule enforcement and compliance, ensuring all traders follow firm guidelines on risk management, drawdowns, consistency, and cash behavior.
- Works closely with community managers, support teams, and marketing staff to maintain strong engagement while keeping firm policies transparent.
- Has helped design programs like scaling plans, instant funding models, and payout structures for various prop firms.
- Coordinates with third-party providers like MetaTrader brokers, liquidity providers, and payment processors for smooth technical and financial operations.
- Deep understanding of payout cycles, trade review processes, and breach handling, which allows for clear communication to traders during disputes or clarifications. Moderator (Contract) - JNRY CLUB (2021-03 - 2026-02) - Leadership & Oversight – Guides teams handling live support, ticketing, and trader onboarding.
- Set up Discord community integration of bots and automations.
- Community insight – Keeps a pulse on trader sentiment, balancing firm protection with trader satisfaction.
- Respond to customer/trader inquiries via email, live chat, social media, Discord, and WhatsApp.
- Troubleshoot issues related to trading platforms, accounts, and payout processes.
- Escalate complex technical or account-related issues to the appropriate internal teams.
- Maintain an up-to-date knowledge base of company rules and procedures.
- Monitor community chats (e.g. Discord) and provide real-time support and moderation as needed.
- Identify customer trends and feedback and recommend improvements to workflows or user experience. Moderator - FUNDED TRADER CAPITAL (2022-01 - 2023-12) Moderator - THE VARSITY TRADERS CLUB (2023-09 - 2024-12) Moderator - WEFUND (2025-02 - 2026-03) Manager / Moderator - MYFUNDEDCAPITAL (2024-04 - 2025-05) Manager / Moderator - KUBERA CAPITAL (2024-01 - 2025-01) Moderator / Support - MEGAFUNDED (2024-07 - 2025-02) Moderator - LEGACY PROP FIRM TRADING (2023-08 - 2024-02) Moderator - INDIGO TRADER FUNDED (2024-04 - 2024-10) Moderator - EMPIREFUNDED (2025-06 - 2025-12) Moderator - EZL PROP FIRM (2023-08 - 2024-02) Contract Position - TRADERLOCKER (2025-03 - 2025-06) Moderator - THEFUNDEDHUB (2024-02 - 2024-05) Moderator - BOERFUNDED (2024-11 - 2025-02) Moderator - APEXFUNDED (2026-01 - 2026-04) Moderator - UPCOMERS (2025-01 - 2025-03) Moderator - MATRIXTRADERFUND Moderator - UNDERDOG.TRADE Moderator - MILTRADERS Moderator - THEFUNDEDWAY Moderator - FLIPTHESYSTEM Moderator - CALYRO FUNDING
BS BA - Business Management - BS Business Management University (2013 - 2017)