Gold Thief

Detail-oriented and highly organized professional with experience in customer service, operations coordination, and administrative support. Proven ability to manage multiple priorities, meet deadlines, and follow through on tasks with accuracy. Strong communicator skilled in problem-solving, troubleshooting, and delivering high-quality service in fast-paced environments.

Customer Service Expert (Dispatcher) at AAA Roadside Assistance (2022-01 – Present)

• Coordinate and dispatch roadside assistance services while managing high call volumes and prioritizing urgent requests.
• Provide exceptional customer service by addressing member concerns, resolving issues, and ensuring timely follow-through.
• Maintain accurate records, document service interactions, and track progress to ensure completion of requests.
• Troubleshoot service delays and coordinate with field technicians to resolve issues efficiently.
• Demonstrate strong time management and organizational skills to meet strict response deadlines.

Manager at Target Print & Services (2018-01 – 2020-12)

• Oversaw daily operations, scheduling, and workflow coordination to meet production deadlines.
• Supervised staff, delegated tasks, and ensured accountability for timely project completion.
• Handled customer inquiries, resolved service issues, and maintained strong client relationships.

Life Insurance Agent at Northwestern Mutual (2019-01 – 2020-12)

• Consulted with clients to assess financial needs and recommend appropriate life insurance and financial protection plans.
• Educated clients on policy options, coverage details, and long-term financial planning strategies.
• Processed applications, ensured accuracy of documentation, and maintained compliance with industry regulations.
• Built and maintained strong client relationships through regular follow-ups and personalized service.
• Met sales goals through prospecting, networking, and client referrals.
• Managed client records and tracked policy status to ensure timely approvals and renewals.

Assistant to the Provost at Florida A&M University (2017-01 – 2020-12)

• Provided administrative support including scheduling, document management, and communication coordination.
• Maintained confidential records and ensured accuracy in reports and correspondence.
• Acted as liaison between departments, demonstrating professionalism and strong organizational skills.

Digital Design & Communications – Florida A&M University