Iryna Pleshivska
Production Office Employer
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Info
I am a responsible, result-driven and adaptable person. I eagerly broaden my horizons by constant learning new things and tools, as well as by upgrading the level of my skills. I'm able to work efficiently under pressure and tight deadlines. I work proficiently in a team as well as independently. I am experienced in working in an international environment.
Esperienza
Production Office Employee at Sport Fashion Service S.R.L. (2024-07 – Present)
Production office operations and supplier coordination
- Supplier order entry and production planning
- Communication with suppliers and internal teams
- Monitoring production timelines, deliveries and budgets
- Ensures efficient workflow across bulk production phases
- Quality, safety and compliance control
- Logistics coordination
Customer Support Specialist at Sport Fashion Service S.R.L. (2023-04 – Present)
Customer support and order management
- Order processing and fulfillment
- Management of the exchange of the goods
- Management of commercial and production returns
- Management of different payments from customers
- Communication with internal teams from different departments
- Statistics and reporting management
Customer Support Specialist at Giglio Group SPA (2022-06 – 2023-04)
Customer support, sales forecasting and order processing
- Developing sales forecasts and managing portfolio analytics
- Coordinating order processing and ensuring timely fulfillment
- Managing relationships with international clients
- Maintaining and processing finished goods documentation
- Overseeing accounts receivable and billing operations
- Providing comprehensive after-sales service
- Resolving customer complaints and quality issues
Commercial employee at Showroom Vittorio Emanuele (2017-02 – 2022-06)
Customer service and commercial operations
- Customer service in Italian, Russian and English via e-mail and phone
- Providing after-sale assistance
- Order collection during sales campaign
- Processing and documenting orders according to the firm's procedure
- Organization of shipments
- Receiving and sorting incoming payments
- Creating and issuing invoices to customers
- Processing credit memos
- Securely handle client data and payment information
- Caring for the good image of the company
Formazione
Finance Studies in Finance – Ivan Franko National University of Lviv (2008 – 2012)
