Iury Volpi

Dynamic, multilingual hospitality professional with extensive experience delivering exceptional guest experiences at five-star luxury resorts. Skilled at anticipating guest needs, providing personalized service, and managing high-profile clientele with discretion and diplomacy. Experienced in efficiently resolving issues, building lasting relationships, and supporting the resort's reputation for excellence.

Strong communicator with cultural sensitivity and a deep understanding of luxury service standards, backed by hands-on experience in front office operations and cross-department coordination. Achieved 100% scores in both Forbes and LQA audits, demonstrating consistent attention to detail and commitment to service excellence, and was additionally recognized by Forbes itself with the Forbes Star award. Played a key role in elevating the resort's Forbes rating from "Recommended" to Four-Star status by enhancing service quality and operational consistency.

Guest Relations Officer at Constance Halaveli Maldives (2024 – 2026)

Experienced professional in high-end hospitality with strong expertise in relationship management, strategic planning, and cross-department coordination.

• Skilled at designing and executing tailored guest experiences by integrating services across multiple teams (F&B, Housekeeping, Concierge, Experiences) and ensuring seamless delivery under pressure.
• Demonstrated ability to plan and monitor complex service journeys, anticipate client needs, and align resources efficiently.
• Proven track record in managing VIP and international clientele with cultural sensitivity, building long-term loyalty and strengthening brand reputation.
• Recognized for operational excellence and quality control, with 100% audit scores from both Forbes and LQA, highlighting a results-driven approach and commitment to the highest standards, and further distinguished by receiving the Forbes Star award from Forbes itself.
• Contributed to elevating the resort's Forbes rating from "Recommended" to Four-Star status through enhanced service quality and operational excellence.
• Strong communication, problem-solving, and team leadership skills developed in dynamic, multicultural environments.

Translation & Content Localization Specialist – Traineeship at UNITALIA (2022-01 – 2022-12)

Extensive experience in the coordination and management of multilingual translation projects, including the supervision of a working group for the translation and revision of a book from Italian into English.

• Skilled in the translation and adaptation of diverse content types, from digital marketing and journalism articles — with SEO optimization and publication on WordPress — to creative texts such as film scripts, adapted into English, French, and Russian.
• Proficient in balancing linguistic accuracy with cultural adaptation, ensuring clarity, consistency, and impact across different platforms and audiences.
• Demonstrated ability to combine project management, editorial oversight, and technical expertise (SEO, CMS tools) to deliver high-quality results in both corporate and creative contexts.

Translation & Content Localization Specialist – Traineeship at Consorzio Zucchi (2021-01 – 2022-12)

Translation & Content Localization Specialist – Traineeship at Kinotitles Srls (2021-01 – 2021-12)

Master's Degree in Specialised Translation – SSML Gregorio VII Rome (2021-01 – 2023-12)

Bachelor's Degree in Linguistic Mediation Sciences and Intercultural Communication – SSML Gregorio VII Rome (2019-01 – 2021-12)

High School Diploma in Foreign Languages – ITAS Giordano Bruno Perugia (2015-01 – 2018-12)

Erasmus Plus Experience – BG Tanzemberg (2016-01 – 2016-12)