Joke Calonaci

Experienced operations and administration professional with a strong background in hospitality, planning, customer service, financial administration and day-to-day business coordination. As an entrepreneur and operational manager, I have been responsible for reservations and customer contact, planning, supplier coordination, financial administration, document and invoice control, stock management and process improvement. I am highly organised, accurate and comfortable working independently with multiple tasks and deadlines.

I am now looking to apply my experience in a remote travel administration role where attention to detail, reliability and excellent customer service are important.

Service & Concept Development at Zaancity Group (2025-11 – Present)

Supporting the development and implementation of a new hospitality concept, combining customer service with operational and administrative support.

• Supporting the operational setup and implementation of a new location and concept
• Improving work processes and the customer experience
• Managing stock and day-to-day operational administration
• Identifying commercial opportunities and operational improvements
• Supporting management with the further rollout of the concept
• Maintaining a strong focus on service, accuracy and organisation

Franchisee / Operations Manager at De Pizzabakkers Zaandam (2018-01 – 2025-11)

Responsible for the complete day-to-day operation of a busy hospitality business, including planning, administration, suppliers, finance and customer experience.

• Staff and capacity planning, including preparation of weekly schedules
• Coordinating employees, suppliers and daily operational activities
• Purchasing, stock control and supplier administration
• Budget monitoring and financial administration
• Process improvement and quality control
• Customer service and handling day-to-day customer matters
• Monitoring costs, performance and operational deadlines
• Marketing and activities to increase revenue
• Recruitment, coaching and team coordination

Owner / General Manager at Rosetta's Kitchen (2016-08 – 2018-01)

Set up and managed an Italian speciality restaurant, with responsibility for operations, customers, suppliers and administration.

• Daily operational management and planning
• Staff scheduling and coordination
• Supplier communication and purchasing
• Financial administration
• Customer contact and relationship management
• Quality and process monitoring
• Marketing and promotional activities

Owner at Mamma Rosetta (2012-07 – 2016-04)

Independent business specialising in Italian delicatessen products and catering.

• Planning and coordinating daily activities and orders
• Customer contact and relationship management
• Purchasing and stock administration
• Financial administration
• Marketing and commercial activities

Planner at Liftinstituut (2010-06 – 2012-06)

Responsible for efficient planning of inspectors and external parties.

• Preparing personnel and project schedules
• Coordinating customers, inspectors and external parties
• Capacity planning and allocation of resources
• Prioritising work and monitoring deadlines
• Administrative processing and maintenance of planning data

Project Controller at Hillen & Roosen (1999-05 – 2010-05)

Supported major construction projects with planning, progress monitoring and financial control.

• Project administration and reporting
• Cost control and budget monitoring
• Monitoring delivery dates and project schedules
• Contract and invoice checking
• Accounts payable / creditor administration
• Progress monitoring and reporting