Julia

Multilingual Client Success and Operations Professional (native German & Danish, fluent English, conversational French) with experience in key account management, operational logistics and international client coordination. Proven track record of onboarding B2B clients, coordinating complex cross-functional workflows and managing team operations across the DACH, Nordic and UK markets. Adept at translating technical product capabilities into clear client communication to drive retention, satisfaction and operational efficiency.

Key Account Manager and Route Certification Assistant at JEDSY (2024-10 – Present)

• Lead client communications and operational onboarding for key healthcare accounts.
• Coordinate with civil aviation authorities and local partners to certify drone routes.
• Resolve service blockers to ensure regulatory compliance and client satisfaction.
• Deliver status reports and timeline updates to key external stakeholders

Account and Operations Team Lead at THE POINT CO (2021-11 – 2024-09)

• Managed project delivery and account operations across DACH, Nordic and UK markets.
• Led and mentored internal teams, overseeing daily workflows and onboarding.
• Ran weekly client reviews to report on key metrics and refine strategy.
• Localized technical SaaS and AI materials into German, Danish, and English.
• Maintained database health, client CRMs and market research operations.

Master's degree in International Business Communication, Cand.ling.merc – AARHUS UNIVERSITET, Aarhus (2019-09 – 2021-06)

Bachelor's degree in International Business Communication in English and French – AARHUS UNIVERSITET, Aarhus (2016-09 – 2019-06)