Kiana Kaulitz

I have always had a passion for traveling and exploring new cultures and meeting up with new people. and I was lucky enough to have turned that passion into a career.

over the past 8 years, I have worked with a variety of travel brands to create compelling social media content that engages and inspires their followers.

my experience extends beyond social media, I had a chance to work as a content creator and have written blog posts, articles, and even travel guides.

I had a chance to work as a travel guide both at the Iran National Museum and at a travel agency, These opportunities helped me to be more familiar with tourists' experience and their demands.

in addition to my professional experience, I am also an avid traveler myself. always seeking out new adventures and experiences.

one thing that I have learnt from being a traveler and explorer is to always seek out opportunities risky or not, there is always something exciting on the other side!

KIANA TAHERI

PROFESSIONAL EXPERIENCE

Nh hotel – Bergamo, Italy Receptionist (internship) agust2022/September 2022

• Handled incoming and outgoing correspondence, maintained files and records, performed data entry, and managed office calendars and schedules.
• Assisted guests with inquiries, check-ins, and check-outs, providing exceptional customer service.
• Collaborated with the team to ensure efficient daily operations of the reception area.

March 2019-September 2020

• Developed and executed a highly successful social media campaign to promote rural tourism in Iran.
• Created engaging content, including captivating visuals and compelling storytelling, resulting in a 30% increase in audience engagement.
• Collaborated with the marketing team to strategize the campaign, aligning it with the agency's brand and objectives.
• Led an influencer marketing project to increase brand awareness and reach among the travel community.
• Identified and collaborated with relevant travel influencers, resulting in a 20% growth in the agency's social media following.
• Organized and scheduled posts strategically, resulting in a 25% improvement in post reach and a more cohesive brand image.

April 2017- March 2019

• Conceptualized and designed specialized theme tours catering to cultural enthusiasts, focusing on specific historical periods and artifacts.
• Conducted in-depth research and collaborated with museum experts to curate engaging narratives, enriching visitors' understanding of the exhibits.
• Received positive feedback from tour participants, with a satisfaction rate of 95% and several commendations for the informative and immersive experience.
• Initiated and coordinated a multilingual tour program to accommodate international visitors, offering tours in English, French, and Spanish.
• Facilitated effective communication with non-English speaking visitors, resulting in a 30% increase in international tour bookings.
• Facilitated educational interactions between children and exhibits, fostering a love for culture and history among young learners.
• Received recognition from the museum management for contributing to an inclusive and family-friendly environment.

February 2016- February 2017

• Developed and executed a series of destination highlight articles and videos, showcasing the agency's featured travel destinations.
• Produced engaging and visually appealing content, including captivating photographs and informative descriptions, driving a 25% increase in website traffic.
• Collaborated with the marketing team to promote the series on social media platforms, resulting in higher engagement and increased brand visibility.
• Spearheaded the creation of interactive travel guides for popular destinations, incorporating maps, itineraries, and local tips.
• Received positive feedback from clients, praising the comprehensive and user-friendly nature of the guides.

July 2015-July 2016

• Developed and conducted specialized historical walking tours for hotel guests, showcasing the rich cultural heritage of the local area.
• Researched and curated captivating narratives, incorporating fascinating anecdotes and historical facts, providing guests with an immersive experience.
• Organized and hosted cultural events and workshops within the hotel, offering guests unique opportunities to experience local traditions and customs.
• Collaborated with local artisans and performers to showcase traditional arts, crafts, music, and dance, enhancing the hotel's authentic cultural offerings.

Master of Planning and Management of Tourism Systems University of Bergamo, Bergamo, Italy

September 2020- October 2023

Bachelor of Geography and Rural Planning Shahid Beheshti University, Tehran, Iran

September 2016- October 2019

ADDITIONAL INFORMATION

Languages: English: fluent / German: B2 / Italian: A2 / Farsi: mother tongue

Skills: CRM, Microsoft Office Suite, Social Media Management Tools, Content Creation and Editing Tools,Booking and Reservation Systems