Ling Naidu

Sono una persona dinamica, motivata ed entusiasta di conoscere, imparare e crescere in ambito professionale, ma anche personale. Ho i miei tempi, ma ho un atteggiamento positivo e molto determinato e orientato al raggiungimento degli obbiettivi.

Ho generalmente una buona propensione ai rapporti interpersonali che ho acquisito, nel tempo, lavorando per 6 anni e mezzo nella sanità pubblica sul territorio britannico (NHS).

Sono, quindi, molto paziente e disponibile ad ascoltare attivamente e venire incontro alle esigenze dei clienti.

Negli anni ho imparato, grazie alla mia esperienza lavorativa precedente, ad adottare il più possibile un approccio sistematico, pacato, e aperto alle soluzioni verso le situazioni piú critiche. Mi piace mantenere un approccio professionale, positivo e diplomatico anche con le persone o i clienti più difficili perché ritengo che, in questo modo, si riesca ad instaurare un dialogo, e, quindi, a navigare le problematiche e le tensioni in maniera più lucida, obbiettiva e costruttiva, trovando un compromesso o un punto di incontro tra le due parti.

Mi piace rendermi utile ed essere collaborativa verso gli altri nelle situazioni che lo richiedono, perciò, sono idealmente alla ricerca di un ambiente stimolante in cui domini un forte spirito di collaborazione sia tra colleghi (in quanto membri di un team) che verso i clienti.

Clerical Support

Workplace/ Employer: Betsi Cadwaladr University Health Board - Bangor (UK)

Period covered: 05/2021 - 08/2022

Contact in-patients or outpatients to cancel or reschedule their appointments if needed or in the absence of clerical officers (on annual leave/ off sick).

Triage urgent EEG referrals in the absence of the Line Manager and medical staff.

Contact staff from medical wards (e.g. Children's Ward, A&E, ITU, etc) or other medical specialities within Health Board/ Trust to discuss, ascertain or determine essential clinical information over a patient referred for a specific medical investigation (e.g. reason for investigation, anamnesis, semiology, patient status, other medical history and current meds if applicable); liaise with medical staff to book the patient for the required investigation according to staff & patient availability.

Data Entry

Workplace/ Employer: Betsi Cadwaladr University Health Board - Bangor (UK)

Period covered: 09/2016 - 08/2022

Keep the patients' database up to date, entering patient and other sensitive information into the register for the company's monthly financial returns.

Provide information to patient and staff regarding the clinical or medical investigations they need or ask for within the neurophysiology department.

Shop assistant & Cashier 

 

Workplace/ Employer: Emporio per la Casa - Torino (Italy) 

Period covered: 09/2011 - 01/2015

• Greet and welcome visitors / customers or callers (over the phone) and handle their enquiries and, based on their needs, direct or escort them to the appropriate wards or aisles.
• Assist customers in the search for a desired or for specific product(s) throughout their shopping experience, putting their needs at the core of what I do in my job routine, whilst ensuring a good-high level of satisfaction
• Promote new products either verbally or visually, looking after the particular presentation, with the purpose of making sure those stand out and are highly valued in their dedicated exhibiting spaces, in compliance with the company’s layout standards and policies of visual merchandising.
• Kindly encourage customers (but never with pushiness) to take a look, or whether possible, try out some of the discounted or recent lines of product as well merchandise they are still hesitant about, whilst understanding and meeting their individual needs; furthermore, making a joint effort with an incentive to increase sales (in some of the target areas) eventually leading to an increment on the company's profits
• Keenly provide customer support and general information over recent discounts, products on sale, special offers whilst orientating them towards in-store purchases and, whether not available in store, online orders.
• Check-out service with cash or card/ contactless payment
• Management of cash register which includes:
• Daily closure of cash register
• Basic accounting
• Record of daily intakes into the specific register
• Procurement of stocks or new items
• Inventory
• Window dressing
• Restock, reorganize and tidy up shelves and aisles
• Ensuring the company's standards of cleanliness, tidiness and visual merchandising are maintained throughout the store at all times

Laurea triennale in Tecniche di Neurofisiopatologia presso Dipartimento di Neuroscienze ‘Rita Levi Montalcini‘ -

Università degli Studi di Torino

Durata degli studi : 11/2011 - 03/2015

BSc in Neurophysiological Technologies - Department of Neurosciences - University of Turin

Duration of studies: 11/2011 - 03/ 2015

Liceo Scientifico Albert Einstein

Durata degli studi: 09/2005 - 07/2010

General Certificate of Secondary Education in Education

Albert Einstein Scientific Lyceum / High School

Duration of study: 09/2005 - 07/2010